Case Studies

What you will find in these projects

The case studies fall into three groups. Customer support and staffing projects cover situations where inquiry volume rose faster than an internal team could handle, such as customer service staff augmentation for an e-commerce brand and rapid staffing for a government e-wallet surge. Operations and trust projects cover fraud prevention, social media monitoring and multilingual contact centres, including scaling fraud prevention for an e-commerce platform and a multilingual call centre solution for a leading enterprise. AI projects cover training data, such as speech dataset collection for multilingual voice AI and an AI visual data collection sprint.

How we run an engagement

Every project starts with the client’s operating problem, not a fixed package. We agree the scope, recruit and train the team, and set up reporting so you can see performance as it happens. Our teams can work from SummitNext delivery centres in the Philippines, Malaysia, India and Uzbekistan, and on your own premises when you prefer to have them in your office.

Talk to us about your own project

If one of these situations looks familiar, book a consultation and tell us your headcount, country and timeline. For the services behind these projects, see our full list of outsourcing services.