Case Study
E-Commerce Company in Malaysia
Client Challenges:
During a seasonal demand surge, the client urgently needed to upscale their customer support team without compromising service quality. Staffing had to increase quickly, and finding the right talent in time was critical.
SNT’s Tailored Solution:
We swiftly mobilised a team of 100 experienced agents to integrate seamlessly into the client’s operations. Our process of rapid sourcing, screening, and onboarding ensured that the new hires were fully trained and ready to provide immediate support without disrupting the client’s workflow.
Key Outcomes
The integration of our agents led to a 20% reduction in response times during peak season.
Customer service quality was maintained at a high level, reflected in a 12% increase in customer satisfaction scores.
Our swift response helped the client manage the seasonal surge without any significant operational disruptions, enhancing overall service efficiency.
