Case Study
Prominent Logistics Company Based in Malaysia
Client Challenges:
This leading logistics company faced a growing volume of customer inquiries and complex logistics processes. As their operations expanded, they needed to enhance their customer service framework and streamline their logistics processes to handle surging demand effectively.
SNT’s Tailored Solution:
We developed a customised call centre infrastructure designed specifically for the logistics industry. This included optimising customer inquiry management and streamlining logistics operations. Additionally, we implemented a robust recruitment and onboarding process, ensuring that the client had a highly trained and efficient customer service team.
Key Outcomes
The newly developed call centre infrastructure improved inquiry response times by 30%, enhancing customer satisfaction significantly.
Operational efficiency increased by 20% as a result of the streamlined logistics processes.
Our recruitment and onboarding strategy built a dedicated team that fit seamlessly into the client’s operations, reducing turnover and increasing team effectiveness.
Overall customer satisfaction improved by 18% within the first year.
