Beyond Process Outsourcing
Transform Your Business Story with SummitNext
AI MODEL DEVELOPMENT SUPPORT, CUSTOMER SERVICE, SAFETY & COMPLIANCE, MARKETING & SALES, OFFSHORE VIRTUAL TEAMS, AND A LOT MORE…
Cost-Efficient
Flexible
Reliable
We are a BPO company founded in 2020 by leaders with several decades of experience in remote / offshore service delivery, with the firm belief that companies of any size can enjoy the benefits of a global operating model.
Whether you seek a remote team of one or a hundred, we stand ready to set a new standard with bespoke solutions tailored to your precise requirements and ambitions.
We appreciate the feedback from our clients
Top talent, streamlined operations, and exceptional service standards
We are a BPO company founded in 2020 by leaders with several decades of experience in remote / offshore service delivery, with the firm belief that companies of any size can enjoy the benefits of a global operating model.
Whether you seek a remote team of one or a hundred, we stand ready to set a new standard with bespoke solutions tailored to your precise requirements and ambitions.
What industries does SummitNext specialise in?
SummitNext serves a range of industries, including:
- Finance
- Automotive
- E-commerce
- Logistics
- Travel and Hospitality
- Healthcare
- Legal
- Gaming/Entertainment
- Technology
Where is SummitNext located?
Our centres are strategically located in Malaysia, US, India and Philippines, to provide global coverage. We bridge communication gaps and deliver exceptional service, no matter your location.
How can outsourcing to SummitNext benefit my business?
Outsourcing to SummitNext can help you reduce operational costs, improve efficiency, access specialised expertise, and focus on your core business activities. Our services are designed to enhance your business processes, improve customer satisfaction, and drive growth.
How does outsourcing reduce business costs?
Outsourcing helps businesses save on human resource, operations, and technology costs by avoiding expenses like recruitment, training, office space, and equipment. This allows businesses to maintain lower rates and improve their competitive advantage in the market.
Would BPO work for me if my business is large or small?
We firmly believe that companies of any size can enjoy the benefits of a global operating model for BPO. For small businesses, it reduces overhead and increases revenue for growth. Large businesses benefit from outsourcing during significant change or rapid growth. Whether you seek a remote team of one or a hundred, we stand ready with solutions tailored to your precise requirements and ambitions.
Is my company/customer data private and secure?
Absolutely. SummitNext prioritizes data security and confidentiality. We implement stringent security measures including encryption, secure data centers, and access controls. We comply with international data protection standards and regulations to safeguard your information
Will my agents be working for multiple clients at the same time?
With a few exception services, all of our representatives are dedicated strictly to your project.
Can I interview or speak with my representatives before hiring?
Yes, we’re happy to schedule interview times and share resumes upfront to ensure you are comfortable with the representatives who will be handling your services.
How do I get started with SummitNext?
Getting started with SummitNext is simple. Contact us through our website, email, or phone to discuss your requirements. Our team will work with you to understand your needs and develop a customized outsourcing solution that fits your business objectives.
What services does SummitNext offer?
SummitNext provides a range of BPO services, including:
Customer Service
Technical Support
Customer Acquisition
Trust and Safety
Back Office
Virtual Assistant
Fraud Prevention and Detection
GenAI Solution and Support
CX and CA Consulting