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This e-commerce giant faced significant challenges with fluctuating staffing needs during peak and off-peak periods. The rapid shifts in demand resulted in financial strain, as maintaining full-time staff during off-peak times wasn’t cost-effective.
We stepped in to provide manpower exactly when it was needed most. SummitNext quickly recruited, trained, and managed 200 high-quality candidates to handle peak period demands. Our team remained flexible, adjusting staffing levels to match the client’s operational needs.
The client reduced customer service costs by 22% through effective staffing during peak periods.
95% of temporary staff were retained month over month, cutting training expenses by 30% due to the reduced need for constant onboarding.
Customer satisfaction scores improved by 15% during peak seasons, thanks to more efficient service handling.
We empower visionary leaders with cost-effective global team solutions to get to their next Summit – faster.
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