{"id":3977,"date":"2026-03-02T07:02:53","date_gmt":"2026-03-02T07:02:53","guid":{"rendered":"https:\/\/summitnext.com\/?p=3977"},"modified":"2026-03-02T07:02:56","modified_gmt":"2026-03-02T07:02:56","slug":"ai-%e5%b7%a5%e5%85%b7%e5%88%86%e6%9e%90%e9%a6%ac%e4%be%86%e8%a5%bf%e4%ba%9e-bpo-%e7%b8%be%e6%95%88%e8%a9%95%e4%bc%b0","status":"publish","type":"post","link":"https:\/\/summitnext.com\/zh\/ai-tools-analytics-for-malaysian-bpo-performance-measurement\/","title":{"rendered":"\u99ac\u4f86\u897f\u4e9e BPO \u7e3e\u6548\u8a55\u4f30\u7684 AI \u5de5\u5177\u8207\u5206\u6790"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>\u5f9e\u6210\u672c\u4e2d\u5fc3\u5230\u667a\u6167\u5f15\u64ce<\/strong><\/h2>\n\n\n\n<p>\u5982\u679c\u60a8\u7684BPO\uff08\u696d\u52d9\u6d41\u7a0b\u5916\u5305\uff09\u80fd\u5920\u9810\u6e2c\u54ea\u4e9b\u4ea4\u6613\u4eca\u5929\u6703\u5931\u6557\uff0c\u54ea\u4e9b\u4ea4\u6613\u4e0b\u9031\u6703\u6210\u529f\u9054\u6210\uff0c\u90a3\u6703\u600e\u9ebc\u6a23\uff1f&nbsp;<\/p>\n\n\n\n<p>\u5728\u99ac\u4f86\u897f\u4e9e\uff0c\u5982\u679c\u60a8\u76ee\u524d\u8ca0\u8cac\u5916\u5305\u71df\u904b\uff0c\u60a8\u53ef\u80fd\u5df2\u7d93\u6ce8\u610f\u5230\u9019\u500b\u8f49\u8b8a\u3002.&nbsp;<\/p>\n\n\n\n<p>\u4e8b\u5f8c\u8ffd\u8e64\u54ea\u88e1\u51fa\u4e86\u554f\u984c\u5df2\u4e0d\u518d\u662f\u6a19\u6e96\u505a\u6cd5\u3002\u7e3e\u6548\u8861\u91cf\u65e8\u5728\u4e86\u89e3\u73fe\u6cc1\u4e26\u9810\u6e2c\u672a\u4f86\u3002\u59d4\u5916 (BPO) \u5718\u968a\u7684\u8a55\u4f30\u6307\u6a19\u662f\u5ba2\u6236\u9ad4\u9a57\u3001\u71df\u6536\u5f71\u97ff\u548c\u6210\u9577\u7d50\u679c\uff0c\u800c\u975e\u50c5\u50c5\u662f\u6548\u7387\u6216\u670d\u52d9\u6c34\u5e73\u5354\u8b70 (SLA) \u7684\u9075\u5faa\u7a0b\u5ea6\u3002\u5728\u6b64\u74b0\u5883\u4e0b\uff0c\u843d\u5f8c\u6307\u6a19\u7684\u53cd\u61c9\u901f\u5ea6\u986f\u7136\u4e0d\u8db3\u3002.<\/p>\n\n\n\n<p>\u7cfb\u7d71\u8b8a\u5f97\u8d8a\u4f86\u8d8a\u8907\u96dc\u4e14\u6d41\u52d5\u3002\u6578\u64da\u88ab\u5206\u5272\uff0c\u5ba2\u6236\u65c5\u7a0b\u878d\u5165\u4e0d\u540c\u7684\u7ba1\u9053\uff0c\u92b7\u552e\u9031\u671f\u4e5f\u8b8a\u5f97\u66f4\u52a0\u96e3\u4ee5\u9810\u6e2c\u3002.&nbsp;<\/p>\n\n\n\n<p>\u4eba\u5de5\u667a\u6167\u5de5\u5177\u548c\u5206\u6790\u6b63\u5728\u7b56\u7565\u6027\u5730\u6539\u8b8a\u9019\u500b\u9818\u57df\u3002.&nbsp;<\/p>\n\n\n\n<p>\u52d5\u614b\u667a\u6167\u6b63\u5728\u53d6\u4ee3\u975c\u614b\u5831\u544a\uff0c\u6210\u70ba\u99ac\u4f86\u897f\u4e9e\u5916\u5224\u696d\u52d9\u6d41\u7a0b (BPO) \u751f\u614b\u7cfb\u7d71\u516c\u53f8\u4e3b\u8981\u7684\u7e3e\u6548\u76e3\u6e2c\u65b9\u6cd5\u3002\u5718\u968a\u73fe\u5728\u53ef\u4ee5\u5728\u4e8b\u4ef6\u767c\u751f\u6642\u9810\u6e2c\u6a21\u5f0f\u3001\u53ca\u65e9\u767c\u73fe\u98a8\u96aa\u4e26\u6700\u5927\u5316\u7e3e\u6548\uff0c\u800c\u4e0d\u662f\u5728\u7d50\u679c\u78ba\u5b9a\u5f8c\u624d\u6aa2\u8996\u5100\u8868\u677f\u3002.<\/p>\n\n\n\n<p>\u5728\u672c\u6307\u5357\u4e2d\uff0c\u6211\u5011\u5c07\u63a2\u8a0e\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pro-forma \u5831\u8868\u4e2d\u7684\u7e3e\u6548\u8861\u91cf\u6a19\u6e96\u662f\u5982\u4f55\u6f14\u8b8a\u7684<br><\/li>\n\n\n\n<li>\u70ba\u4ec0\u9ebc\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u5206\u6790\u6b63\u6210\u70ba\u6c7a\u7b56\u7684\u6838\u5fc3<br><\/li>\n\n\n\n<li>CRM \u7cfb\u7d71\u5982\u4f55\u6f14\u8b8a\u6210\u5373\u6642\u667a\u6167\u4e2d\u5fc3<br><\/li>\n\n\n\n<li>\u81ea\u52d5\u5316\u53ef\u63d0\u9ad8\u6e96\u78ba\u6027\u4e26\u6d88\u9664\u963b\u7919<br><\/li>\n\n\n\n<li>\u70ba\u4f55\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u7684\u6307\u6a19\u91cd\u65b0\u5b9a\u7fa9\u6210\u529f<br><\/li>\n\n\n\n<li>\u99ac\u4f86\u897f\u4e9e\u5982\u4f55\u6210\u70ba\u6578\u64da\u9a45\u52d5\u7684 BPO \u5148\u9a45<br><\/li>\n\n\n\n<li>SummitNext \u5982\u4f55\u4ee5 AI \u70ba\u4e3b\u7684\u7e3e\u6548\u7ba1\u7406\u7cfb\u7d71\u9032\u884c\u5be6\u52d9\u64cd\u4f5c<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u99ac\u4f86\u897f\u4e9e\u5916\u5305\uff08BPO\uff09\u884c\u696d\u7e3e\u6548\u8861\u91cf\u7684\u6f14\u8b8a<\/strong><\/h2>\n\n\n\n<p>\u5728\u6027\u80fd\u4e0d\u518d\u53ef\u9810\u6e2c\u7684\u6642\u4ee3\uff0c\u8861\u91cf\u6a19\u6e96\u4e5f\u4e0d\u80fd\u505c\u7559\u5728\u7c97\u6dfa\u7684\u968e\u6bb5\uff0c\u5b83\u4e5f\u9700\u8981\u8ddf\u8457\u6f14\u9032\u3002.&nbsp;<\/p>\n\n\n\n<p>\u591a\u5e74\u4f86\uff0cBPO\u7e3e\u6548\u4e00\u76f4\u570d\u7e5e\u71df\u904b\u6548\u7387\u9032\u884c\u8861\u91cf\u3002\u5f9e\u5e73\u5747\u8655\u7406\u6642\u9593\u3001\u89e3\u6c7a\u7387\u548c\u5229\u7528\u7387\u6307\u6a19\u3002\u96d6\u7136\u9019\u4e9b\u6307\u6a19\u63d0\u4f9b\u4e86\u53ef\u898b\u6027\uff0c\u4f46\u5f88\u5c11\u63d0\u4f9b\u6e05\u6670\u5ea6\u3002\u9019\u4e9b\u8861\u91cf\u6a19\u6e96\u5f9e\u672a\u63cf\u7e6a\u51fa\u4e00\u5e45\u756b\u9762\u3002\u5b83\u5011\u6c92\u6709\u9810\u6e2c\u6216\u89e3\u91cb\u539f\u56e0\u3002.<\/p>\n\n\n\n<p>\u5982\u4eca\uff0c\u7e3e\u6548\u8d8a\u4f86\u8d8a\u7531\u7d50\u679c\u4f86\u5b9a\u7fa9\uff1a<\/p>\n\n\n\n<p>\u5ba2\u6236\u7559\u5b58\u3001\u92b7\u552e\u7ba1\u9053\u901f\u5ea6\u3001\u8f49\u63db\u54c1\u8cea\uff0c\u4ee5\u53ca\u8de8\u63a5\u89f8\u9ede\u7684\u9ad4\u9a57\u4e00\u81f4\u6027\u3002\u300c\u6211\u5011\u8655\u7406\u4e86\u591a\u5c11\uff1f\u300d\u5df2\u88ab\u300c\u6211\u5011\u6709\u6548\u5730\u63a8\u52d5\u696d\u52d9\u524d\u9032\u4e86\u591a\u5c11\uff1f\u300d\u53d6\u4ee3\u3002\u201c<\/p>\n\n\n\n<p>\u9019\u7a2e\u8f49\u8b8a\u5728\u7576\u4eca\u7684\u99ac\u4f86\u897f\u4e9e\u6700\u70ba\u660e\u986f\u3002\u7531\u65bc\u4f01\u696d\u8d8a\u4f86\u8d8a\u4f9d\u8cf4\u5916\u5305\u5718\u968a\u4f86\u5b8c\u6210\u71df\u6536\u76f8\u95dc\u548c\u5ba2\u6236\u95dc\u9375\u4efb\u52d9\uff0c\u7e3e\u6548\u76e3\u63a7\u6b63\u8b8a\u5f97\u66f4\u5177\u7b56\u7565\u6027\u4e14\u66f4\u70ba\u5373\u6642\u3002\u9019\u4f7f\u5f97\u4e00\u4ef6\u4e8b\u975e\u5e38\u6e05\u695a\u3002\u5e73\u6de1\u7121\u5947\u7684\u5831\u544a\u5df2\u4e0d\u8db3\u5920\u3002\u7e3e\u6548\u5de5\u5177\u9700\u8981\u6280\u8853\u9818\u5148\u3001\u5177\u5099\u60c5\u5883\u611f\u77e5\u4e14\u6d41\u66a2\u3002.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u70ba\u4ec0\u9ebc\u7531\u4eba\u5de5\u667a\u80fd\u9a45\u52d5\u7684\u5206\u6790\u6b63\u6210\u70ba\u6c7a\u7b56\u7684\u6838\u5fc3<\/strong><\/h2>\n\n\n\n<p>\u50b3\u7d71\u5831\u544a\u6d41\u7a0b\u96e3\u4ee5\u8655\u7406\u73fe\u4ee3 BPO \u71df\u904b\u6240\u7522\u751f\u7684\u5927\u91cf\u4e14\u5feb\u901f\u7684\u6578\u64da\u3002\u7576\u5831\u544a\u532f\u7e3d\u548c\u5be9\u67e5\u5b8c\u7562\u6642\uff0c\u63a1\u53d6\u884c\u52d5\u7684\u6642\u6a5f\u5f80\u5f80\u5df2\u7d93\u932f\u904e\u3002.<\/p>\n\n\n\n<p>\u4eba\u5de5\u667a\u80fd\u5de5\u5177\u7684\u63a1\u7528\u6539\u8b8a\u4e86\u9019\u4e00\u9ede\u3002\u85c9\u7531\u4eba\u5de5\u667a\u80fd\u5de5\u5177\uff0c\u5927\u91cf\u6578\u64da\u53ef\u4ee5\u5728\u901a\u8a71\u3001\u8a0a\u606f\u3001\u5ba2\u6236\u670d\u52d9\u7c21\u5316\u548c CRM \u66f4\u65b0\u4e4b\u9593\u9032\u884c\u6301\u7e8c\u8655\u7406\u3002\u4eba\u5de5\u667a\u80fd\u53ef\u4ee5\u5373\u6642\u8b58\u5225\u548c\u5206\u6790\u6a21\u5f0f\u3002.<\/p>\n\n\n\n<p>\u5728BPO\u4e2d\uff0c\u9019\u610f\u5473\u8457\u4e00\u500b\u5718\u968a\u53ef\u4ee5\uff1a&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u8b58\u5225\u6f5b\u5728\u5ba2\u6236\u54c1\u8cea\u4e0b\u964d\u7684\u65e9\u671f\u8de1\u8c61<\/li>\n\n\n\n<li>\u5728\u554f\u984c\u51fa\u73fe\u524d\u5c31\u80fd\u767c\u73fe\u8f49\u63db\u7387\u4e0b\u964d<\/li>\n\n\n\n<li>\u9810\u6e2c\u5ba2\u6236\u6d41\u5931\u4f7f\u7528\u884c\u70ba\u6a21\u5f0f<\/li>\n\n\n\n<li>\u5373\u6642\u5bdf\u89ba\u5de5\u4f5c\u6d41\u7a0b\u4e2d\u7684\u8868\u9762\u4f4e\u6548\u7387<br><\/li>\n<\/ul>\n\n\n\n<p>\u4f46\u771f\u6b63\u7684\u8f49\u8b8a\u4e0d\u5728\u65bc\u901f\u5ea6\uff0c\u800c\u5728\u65bc\u65b9\u5411\u3002\u85c9\u52a9 AI \u5de5\u5177\uff0c\u7e3e\u6548\u8861\u91cf\u4e0d\u518d\u53ea\u662f\u6578\u5b57\u904b\u7b97\uff0c\u800c\u662f\u80fd\u9810\u6e2c\u7d50\u679c\u7684\u9810\u898b\u529b\uff0c\u800c\u975e\u50c5\u50c5\u731c\u6e2c\u3002.<\/p>\n\n\n\n<p>\u9019\u4f7f\u99ac\u4f86\u897f\u4e9e\u7684 BPO \u696d\u52d9\u7372\u5f97\u4e86\u53ef\u91cf\u5316\u7684\u512a\u52e2\uff1a\u6c7a\u7b56\u66f4\u5feb\u3001\u8b8a\u9769\u901f\u5ea6\u66f4\u5feb\uff0c\u4e26\u4e14\u80fd\u7a4d\u6975\u5851\u9020\u800c\u975e\u50c5\u8a55\u4f30\u7e3e\u6548\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>CRM\u7cfb\u7d71\u4f5c\u70ba\u5373\u6642\u60c5\u5831\u4e2d\u5fc3<\/strong><\/h2>\n\n\n\n<p>\u5982\u679c\u4eba\u5de5\u667a\u80fd\u662f\u667a\u6167\u5f15\u64ce\uff0c\u90a3\u9ebcCRM\u5c31\u662f\u5b83\u7684\u8f09\u9ad4\u3002.<\/p>\n\n\n\n<p>\u73fe\u4eca\u7684 CRM \u5e73\u53f0\u65e9\u5df2\u8d85\u8d8a\u55ae\u7d14\u7684\u8a18\u9304\u4fdd\u5b58\u5de5\u5177\u3002\u9019\u4e9b\u96c6\u4e2d\u5316\u7684\u667a\u6167\u5c64\u7d1a\u5c07\u5ba2\u6236\u8cc7\u8a0a\u3001\u92b7\u552e\u6d3b\u52d5\u3001\u4e92\u52d5\u8a0a\u865f\u53ca\u71df\u904b\u6307\u6a19\u7b49\u6574\u5408\u70ba\u55ae\u4e00\u3001\u9023\u8cab\u7684\u8996\u5716\u3002.<\/p>\n\n\n\n<p>\u9019\u4e00\u9ede\u5728\u5916\u5305\u74b0\u5883\u4e2d\u8b8a\u5f97\u66f4\u52a0\u95dc\u9375\uff0c\u56e0\u70ba\u5167\u90e8\u5718\u968a\u8207 BPO \u5408\u4f5c\u5925\u4f34\u4e4b\u9593\u7684\u7406\u89e3\u662f\u4e0d\u53ef\u6216\u7f3a\u7684\u3002.<\/p>\n\n\n\n<p>\u6574\u5408\u4e86\u4eba\u5de5\u667a\u80fd\u7684CRM\u5de5\u4f5c\u6d41\u7a0b\u53ef\u4ee5\u5354\u52a9\u5718\u968a\uff1a&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u70ba\u9ad8\u50f9\u503c\u6f5b\u5728\u5ba2\u6236\u8a2d\u5b9a\u5373\u6642\u512a\u5148\u7d1a<\/li>\n\n\n\n<li>\u8ffd\u8e2a\u4ea4\u6613\u6210\u9577\uff0c\u63d0\u4f9b\u5b8c\u6574\u53ef\u8996\u6027<\/li>\n\n\n\n<li>\u8ffd\u8e64\u6240\u6709\u5e73\u53f0\u7684\u4e92\u52d5\u54c1\u8cea<\/li>\n\n\n\n<li>\u76f4\u63a5\u5354\u8abf\u8de8\u8d8a\u5206\u6563\u5718\u968a\u7684\u6d3b\u52d5<\/li>\n<\/ul>\n\n\n\n<p>CRM \u7cfb\u7d71\u5df2\u4e0d\u518d\u662f\u55ae\u7d14\u7684\u88ab\u52d5\u8cc7\u6599\u5eab\u3002\u5b83\u5011\u73fe\u5728\u662f\u6c7a\u7b56\u7684\u751f\u614b\u7cfb\u7d71\uff0c\u540c\u6642\u9032\u884c\u57f7\u884c\u8207\u6d1e\u5bdf\u3002.<\/p>\n\n\n\n<p>\u5c0d\u65bc\u99ac\u4f86\u897f\u4e9e\u7684 BPO\uff0c\u9019\u500b\u76f4\u89c0\u7684\u5100\u8868\u677f\u78ba\u4fdd\u7e3e\u6548\u8a55\u4f30\u4e0d\u662f\u4e8b\u5f8c\u9032\u884c\uff0c\u800c\u662f\u5728\u5de5\u4f5c\u6d41\u7a0b\u672c\u8eab\u4e2d\u9032\u884c\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u5373\u6642\u5100\u8868\u677f\u8207\u6c7a\u7b56\u667a\u6167<\/strong><\/h2>\n\n\n\n<p>\u5100\u8868\u677f\u7528\u65bc\u56de\u7b54\u4e00\u500b\u554f\u984c\uff1a\u300c\u767c\u751f\u4e86\u4ec0\u9ebc\u4e8b\uff1f\u300d\u201c<\/p>\n\n\n\n<p>\u4eca\u5929\uff0c\u4ed6\u5011\u56de\u7b54\u4e86\u4e00\u500b\u66f4\u91cd\u8981\u7684\u554f\u984c\uff1a\u300c\u6211\u5011\u63a5\u4e0b\u4f86\u8a72\u505a\u4ec0\u9ebc\uff1f\u300d\u201c<\/p>\n\n\n\n<p>\u6c7a\u7b56\u667a\u80fd\u7cfb\u7d71\u7d50\u5408\u4e86\u63a8\u85a6\u3001\u80cc\u666f\u548c\u53ef\u898b\u6027\uff0c\u8d8a\u4f86\u8d8a\u50cf\u5373\u6642\u5100\u8868\u677f\u3002.<\/p>\n\n\n\n<p>\u7576\u8f49\u63db\u7387\u4e0b\u964d\u6642\uff0c\u5b83\u4e0d\u518d\u53ea\u662f\u5100\u8868\u677f\u4e0a\u7684\u6578\u5b57\u3002\u5b83\u6703\u88ab\u5206\u6790\u548c\u89e3\u91cb\u3002\u7576\u56de\u61c9\u6642\u9593\u5ef6\u9072\u6642\uff0c\u5b83\u4e0d\u50c5\u50c5\u662f\u88ab\u8a18\u9304\u4e0b\u4f86\u3002\u5b83\u6703\u88ab\u8ffd\u6eaf\u5230\u5176\u71df\u904b\u7684\u6839\u672c\u539f\u56e0\u3002.&nbsp;<\/p>\n\n\n\n<p>\u6b64\u5100\u8868\u677f\u96a8\u5f8c\u8b93\u5718\u968a\u80fd\u5920\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u51fa\u73fe\u74f6\u9838\u6642\u8b58\u5225\u5b83\u5011<\/li>\n\n\n\n<li>\u5728\u9031\u671f\u4e2d\u8abf\u6574\u7b56\u7565\uff0c\u800c\u975e\u9031\u671f\u7d50\u675f\u5f8c<\/li>\n\n\n\n<li>\u5c07\u6240\u6709\u529f\u80fd\u548c\u5340\u57df\u4fdd\u6301\u540c\u6b65<br><\/li>\n<\/ul>\n\n\n\n<p>\u9019\u7a2e\u97ff\u61c9\u901f\u5ea6\u6b63\u6210\u70ba\u99ac\u4f86\u897f\u4e9e\u65e5\u76ca\u6578\u4f4d\u5316\u7684\u5546\u696d\u6d41\u7a0b\u59d4\u5916\uff08BPO\uff09\u74b0\u5883\u4e2d\u7684\u6a19\u6e96\u3002\u5f9e\u7e3e\u6548\u5831\u544a\u958b\u59cb\uff0c\u5230\u5373\u6642\u4e3b\u52d5\u7ba1\u7406\u7d50\u675f\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u81ea\u52d5\u5316\u8207 RPA\uff1a\u5be6\u73fe\u5927\u898f\u6a21\u57f7\u884c<\/strong><\/h2>\n\n\n\n<p>\u82e5\u6d1e\u5bdf\u672a\u80fd\u6210\u529f\u7d50\u5408\u57f7\u884c\uff0c\u5247\u6beb\u7121\u50f9\u503c\u3002\u904e\u591a\u7684\u6578\u64da\u82e5\u7121\u6e05\u6670\u7684\u884c\u52d5\u65b9\u6848\uff0c\u53ef\u80fd\u6703\u589e\u52a0\u963b\u529b\u3002\u9019\u4fbf\u662f\u81ea\u52d5\u5316\u7684\u7528\u6b66\u4e4b\u5730\u3002.<\/p>\n\n\n\n<p>\u6a5f\u5668\u4eba\u6d41\u7a0b\u81ea\u52d5\u5316\uff08RPA\uff09\u53ef\u8655\u7406\u91cd\u8907\u6027\u7684\u884c\u653f\u4efb\u52d9\uff0c\u4f8b\u5982\u8cc7\u6599\u8f38\u5165\u3001\u5831\u544a\u548c\u5de5\u4f5c\u6d41\u7a0b\u8def\u7531\u3002\u9019\u80fd\u6e1b\u8f15\u6548\u80fd\u7cfb\u7d71\u7684\u624b\u52d5\u8ca0\u64d4\u3002.&nbsp;<\/p>\n\n\n\n<p>\u81ea\u52d5\u5316\u9019\u4e9b\u55ae\u8abf\u7684\u4efb\u52d9\u53ef\u4ee5\u5be6\u73fe\u4ee5\u4e0b\u5e7e\u9ede\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7531\u65bc\u6578\u64da\u4e7e\u6de8\uff0c\u56e0\u6b64\u66f4\u53ef\u9760<\/li>\n\n\n\n<li>\u5831\u544a\u8b8a\u5f97\u66f4\u5feb\u4e14\u66f4\u6709\u6548<\/li>\n\n\n\n<li>\u5718\u968a\u66f4\u6ce8\u91cd\u7d50\u679c\uff0c\u8f03\u5c11\u95dc\u6ce8\u884c\u653f\u7ba1\u7406<\/li>\n<\/ul>\n\n\n\n<p>\u6b64\u5916\uff0c\u81ea\u52d5\u5316\u80fd\u7d71\u4e00\u5718\u968a\u9593\u7684\u4f5c\u696d\u6d41\u7a0b\uff0c\u4fbf\u65bc\u7e3e\u6548\u6bd4\u8f03\u3001\u512a\u5316\u548c\u64f4\u5c55\u3002RPA \u672c\u8cea\u4e0a\u78ba\u4fdd AI \u751f\u6210\u7684\u667a\u6167\u80fd\u5920\u7acb\u5373\u6295\u5165\u5be6\u8e10\uff0c\u4e0d\u53d7\u5ef6\u9072\u3001\u4e0d\u4e00\u81f4\u6216\u4eba\u70ba\u9650\u5236\u7684\u5f71\u97ff\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u70ba\u4f55\u4ee5\u9867\u5ba2\u70ba\u4e2d\u5fc3\u7684\u6307\u6a19\u6b63\u5728\u91cd\u65b0\u5b9a\u7fa9\u6210\u529f<\/strong><\/h2>\n\n\n\n<p>\u5982\u4eca\uff0c\u7e3e\u6548\u7684\u8861\u91cf\u4e0d\u518d\u662f\u900f\u904e\u6548\u7387\uff0c\u800c\u662f\u900f\u904e\u9867\u5ba2\u5f71\u97ff\u529b\u4f86\u8a55\u4f30\u3002.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u6eff\u610f\u5ea6\u548c\u60c5\u7dd2<br><\/li>\n\n\n\n<li>\u6de8\u63a8\u85a6\u503c (NPS)<br><\/li>\n\n\n\n<li>\u8f49\u63db\u54c1\u8cea<br><\/li>\n\n\n\n<li>\u7559\u5b58\u7387\u8207\u7d42\u8eab\u50f9\u503c<br><\/li>\n<\/ul>\n\n\n\n<p>\u4eba\u5de5\u667a\u6167\u5de5\u5177\u5df2\u958b\u59cb\u5728\u5206\u6790\u65e2\u8907\u96dc\u53c8\u7d93\u5e38\u96dc\u4e82\u7121\u7ae0\u7684\u5ba2\u6236\u6578\u64da\u4e2d\u626e\u6f14\u975e\u5e38\u91cd\u8981\u7684\u89d2\u8272\uff0c\u9019\u4e9b\u6578\u64da\u4f86\u81ea\u96fb\u8a71\u3001\u804a\u5929\u3001\u8a55\u8ad6\u548c\u884c\u70ba\u6a21\u5f0f\u3002\u4eba\u5de5\u667a\u6167\u80fd\u78ba\u4fdd\u5b83\u80fd\u6a19\u8a18\u51fa\u50b3\u7d71\u65b9\u6cd5\u901a\u5e38\u6703\u5ffd\u7565\u7684\u898b\u89e3\u3002.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u9019\u4f7f\u5f97\u80fd\u66f4\u5168\u9762\u5730\u7406\u89e3\u7e3e\u6548\uff0c\u5305\u62ec\u6d41\u7a0b\u5728\u7522\u751f\u7d50\u679c\u65b9\u9762\u7684\u8868\u73fe\uff0c\u4ee5\u53ca\u5b83\u5011\u7684\u71df\u904b\u6548\u7387\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u99ac\u4f86\u897f\u4e9e\u6210\u70ba\u6578\u64da\u9a45\u52d5\u7684\u5546\u696d\u6d41\u7a0b\u5916\u5305\u5148\u9a45<\/strong><\/h2>\n\n\n\n<p>\u8fd1\u5e74\u4f86\uff0c\u99ac\u4f86\u897f\u4e9e\u5df2\u6210\u70ba\u5176\u4e2d\u4e00\u500b\u5728\u4f01\u696d\u6d41\u7a0b\u59d4\u5916\uff08BPO\uff09\u9818\u57df\u7684\u9818\u5c0e\u8005\u3002\u4f46\u9019\u65e5\u76ca\u589e\u9577\u7684\u300c\u9ec3\u91d1\u534a\u5cf6\u300d\u5f71\u97ff\u529b\uff0c\u4e0d\u50c5\u50c5\u662f\u6210\u672c\u7af6\u722d\u529b\uff0c\u66f4\u662f\u95dc\u4e4e\u5176\u627f\u8f09\u80fd\u529b\u3002.<\/p>\n\n\n\n<p>\u96a8\u8457\u99ac\u4f86\u897f\u4e9e\u5feb\u901f\u767c\u5c55\u7684\u6578\u4f4d\u57fa\u790e\u8a2d\u65bd\u3001\u5c0d\u4eba\u5de5\u667a\u80fd\u7684\u71b1\u60c5\u64c1\u62b1\u4ee5\u53ca\u653f\u5e9c\u7684\u652f\u6301\uff0c\u8a72\u570b\u8fc5\u901f\u5d1b\u8d77\uff0c\u6210\u70ba\u667a\u80fd\u5916\u5305\u7684\u4e2d\u5fc3\u3002.<\/p>\n\n\n\n<p>\u9019\u9ad4\u73fe\u5728\u5176\u5206\u6790\u548c\u4eba\u5de5\u667a\u6167\u751f\u614b\u7cfb\u7d71\u7684\u64f4\u5c55\uff0c\u800c\u9019\u53c8\u662f\u7531\u4f01\u696d\u5c0d\u4ee5\u4e0b\u5404\u9805\u7684\u9700\u6c42\u6240\u9a45\u52d5\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5373\u6642\u6c7a\u7b56<\/li>\n\n\n\n<li>\u9810\u6e2c\u6027\u6d1e\u5bdf<\/li>\n\n\n\n<li>\u5927\u898f\u6a21\u904b\u71df\u7684\u81ea\u52d5\u5316<br><\/li>\n<\/ul>\n\n\n\n<p>\u9019\u70ba\u4f01\u696d\u958b\u555f\u4e86\u4e00\u7a2e\u65b0\u7684\u53ef\u80fd\u6027\u3002.<\/p>\n\n\n\n<p>\u7d44\u7e54\u73fe\u5728\u53ef\u4ee5\u8207\u90a3\u4e9b\u5c07\u6578\u64da\u3001\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52d5\u5316\u4f5c\u70ba\u57fa\u672c\u80fd\u529b\u4e26\u6301\u7e8c\u512a\u5316\u7e3e\u6548\u7684\u4f9b\u61c9\u5546\u5408\u4f5c\uff0c\u800c\u4e0d\u50c5\u50c5\u662f\u70ba\u4e86\u63d0\u9ad8\u6548\u7387\u800c\u5916\u5305\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u5f9e\u6e2c\u91cf\u5230\u6301\u7e8c\u6539\u9032<\/strong><\/h2>\n\n\n\n<p>\u6700\u91cd\u5927\u7684\u6539\u8b8a\u5728\u65bc\u6982\u5ff5\u4e0a\uff0c\u800c\u975e\u6280\u8853\u4e0a\u3002\u6709\u4e86\u4eba\u5de5\u667a\u80fd\u5de5\u5177\u548c\u5206\u6790\u7684\u652f\u6301\uff0c\u7d44\u7e54\u80fd\u5920\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u6301\u7e8c\u6539\u9032\u92b7\u552e\u548c\u53c3\u8207\u7b56\u7565<\/li>\n\n\n\n<li>\u5728\u554f\u984c\u64f4\u5927\u524d\u53ca\u65e9\u767c\u73fe\u6548\u7387\u4f4e\u4e0b\u4e4b\u8655<\/li>\n\n\n\n<li>\u5927\u898f\u6a21\u500b\u4eba\u5316\u4e92\u52d5<\/li>\n\n\n\n<li>\u5c07\u696d\u52d9\u6210\u679c\u8207\u71df\u904b\u6307\u6a19\u5c0d\u9f4a<br><\/li>\n<\/ul>\n\n\n\n<p>\u56e0\u6b64\uff0cBPO\u4e0d\u518d\u50c5\u50c5\u662f\u4ea4\u6613\u6027\u670d\u52d9\uff0c\u800c\u662f\u80fd\u8207\u516c\u53f8\u5373\u6642\u8b8a\u52d5\u7684\u52d5\u614b\u6210\u9577\u5f15\u64ce\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>SummitNext \u5982\u4f55\u57f7\u884c\u7531 AI \u9a45\u52d5\u7684\u7e3e\u6548\u7cfb\u7d71<\/strong><\/h2>\n\n\n\n<p>\u7576 AI \u5de5\u5177\u7121\u7e2b\u6574\u5408\u5230\u5de5\u4f5c\u6d41\u7a0b\u4e2d\u6642\uff0c\u57f7\u884c\u5c31\u6210\u70ba\u4e86\u5340\u5206\u7684\u95dc\u9375\u9ede\u3002.&nbsp;<\/p>\n\n\n\n<p>SummitNext \u900f\u904e\u958b\u767c\u4ee5 AI \u70ba\u5c0e\u5411\u7684\u7e3e\u6548\u5de5\u5177\uff0c\u65e8\u5728\u63d0\u4f9b\u53ef\u898b\u6027\u3001\u901f\u5ea6\u548c\u53ef\u91cf\u5316\u5f71\u97ff\uff0c\u5354\u52a9\u99ac\u4f86\u897f\u4e9e\u7684\u4f01\u696d\u8d85\u8d8a\u50b3\u7d71\u7684\u7e3e\u6548\u8ffd\u8e64\u3002.<\/p>\n\n\n\n<p><strong>\u751f\u6210\u5f0f\u4eba\u5de5\u667a\u80fd<\/strong> \u8b93 SummitNext \u5718\u968a\u80fd\u5920\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u6e1b\u8f15\u98a8\u96aa\u548c\u7e3e\u6548\u8da8\u52e2\u00a0<\/li>\n\n\n\n<li>\u5c07\u71df\u904b\u6578\u64da\u8f49\u5316\u70ba\u6709\u7528\u7684\u6d1e\u5bdf<\/li>\n\n\n\n<li>\u5229\u7528\u5373\u6642\u8a0a\u865f\u5354\u8abf\u4e92\u52d5\u3001\u652f\u63f4\u548c\u92b7\u552e\u7b56\u7565<br><\/li>\n<\/ul>\n\n\n\n<p><strong>RPA<\/strong> \u652f\u63f4\u57f7\u884c\u4efb\u52d9\u7684\u65b9\u5f0f\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52d5\u5316\u6578\u64da\u8655\u7406\u548c\u5de5\u4f5c\u6d41\u7a0b<\/li>\n\n\n\n<li>\u6e1b\u5c11\u4eba\u70ba\u932f\u8aa4<\/li>\n\n\n\n<li>\u7dad\u6301\u7e3e\u6548\u7cfb\u7d71\u7684\u4e00\u81f4\u6027<\/li>\n<\/ul>\n\n\n\n<p><strong>\u5206\u6790<\/strong> \u6709\u52a9\u65bc\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u63d0\u4f9b\u8de8\u71df\u904b\u7684\u7d71\u4e00\u5100\u8868\u677f<\/li>\n\n\n\n<li>\u8ffd\u8e64\u7e3e\u6548\u3001\u8f49\u63db\u7387\u548c\u5ba2\u6236\u6307\u6a19<\/li>\n\n\n\n<li>\u4fc3\u9032\u66f4\u5feb\u901f\u3001\u66f4\u81ea\u4fe1\u7684\u6c7a\u7b56<br><\/li>\n<\/ul>\n\n\n\n<p>\u7d50\u679c\u986f\u800c\u6613\u898b\uff1a\u80fd\u898b\u5ea6\u63d0\u9ad8\u3001\u57f7\u884c\u901f\u5ea6\u52a0\u5feb\uff0c\u4ee5\u53ca\u4e0d\u53ea\u505a\u5831\u544a\u7684\u7e3e\u6548\u7cfb\u7d71\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u7d50\u8ad6\uff1a\u7e3e\u6548\u5373\u7b56\u7565\u512a\u52e2<\/strong><\/h2>\n\n\n\n<p>\u76ee\u524d\uff0cBPO 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SummitNext\uff0c\u4f01\u696d\u4e0d\u50c5\u5728\u63d0\u5347\u7e3e\u6548\uff0c\u540c\u6642\u4e5f\u5728\u5efa\u7f6e\u9060\u9060\u9818\u5148\u65bc\u6642\u4ee3\u7684\u7cfb\u7d71\u3002.<\/p>\n<chat-widget key=\"Ylr00kdTsgQXZHKuRfRs\"><\/chat-widget>","protected":false},"excerpt":{"rendered":"<p>From Cost Centres to Intelligence Engines What if your BPO could predict which deals will fail today and which ones will successfully close next week?&nbsp; In Malaysia, if you are leading outsourced operations today, you have likely already noticed this shift.&nbsp; Tracking what went wrong after the fact is no longer the standard practice. Performance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3978,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/posts\/3977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/comments?post=3977"}],"version-history":[{"count":1,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/posts\/3977\/revisions"}],"predecessor-version":[{"id":3979,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/posts\/3977\/revisions\/3979"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/media\/3978"}],"wp:attachment":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/media?parent=3977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/categories?post=3977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/tags?post=3977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}