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\u500d\u3002\u4e00\u500b\u4e86\u89e3\u60a8\u7684\u5ba2\u6236\u3001\u6d41\u7a0b\u548c\u76ee\u6a19\u7684\u5408\u4f5c\u5925\u4f34\uff0c\u53ef\u4ee5\u5e6b\u52a9\u60a8\u5728\u64f4\u5927\u898f\u6a21\u7684\u540c\u6642\u4e0d\u5ffd\u7565\u54c1\u8cea\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a>2.\u627e\u5230\u5408\u9069\u7684\u7522\u54c1<\/h3>\n\n\n\n<p>\u5fb9\u5e95\u7684\u8a55\u4f30\u7a0b\u5e8f\u5c0d\u65bc\u78ba\u4fdd\u60a8\u7684\u5916\u5305\u529f\u80fd\u76e1\u53ef\u80fd\u4ea4\u5230\u6700\u597d\u7684\u4eba\u624b\u4e2d\u81f3\u95dc\u91cd\u8981\u3002\u76e1\u60a8\u61c9\u76e1\u7684\u52aa\u529b\uff0c\u5217\u51fa\u89e3\u6c7a\u65b9\u6848\u4f9b\u61c9\u5546\u7684\u77ed\u540d\u55ae\u3002\u7d22\u53d6\u6848\u4f8b\u7814\u7a76\uff0c\u77ad\u89e3\u6bcf\u500b\u6f5b\u5728\u5408\u4f5c\u5925\u4f34\u5982\u4f55\u8655\u7406\u985e\u4f3c\u7684\u6311\u6230\u3002\u5b89\u6392\u793a\u7bc4\u4ee5\u8a55\u4f30\u5176\u5de5\u5177\u548c\u6d41\u7a0b\u7684\u5be6\u969b\u904b\u4f5c\u3002\u4e0d\u8981\u7336\u8c6b\u8981\u6c42\u4ed6\u5011\u7684\u73fe\u6709\u5ba2\u6236\u63d0\u4f9b\u63a8\u85a6\u4fe1\u3002\u9019\u53ef\u78ba\u4fdd\u60a8\u9078\u64c7\u7684\u4f9b\u61c9\u5546\u5177\u6709\u826f\u597d\u8072\u8b7d\uff0c\u4e26\u6709\u80fd\u529b\u6eff\u8db3\u60a8\u7684\u7279\u5b9a\u9700\u6c42\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a>3.\u5b9a\u7fa9\u76ee\u6a19\u53ca\u671f\u671b<\/h3>\n\n\n\n<p>\u6210\u529f\u5f9e\u6e05\u6670\u958b\u59cb\u3002\u8a2d\u5b9a\u660e\u78ba\u7684 KPI\uff0c\u4f8b\u5982\u56de\u61c9\u6642\u9593\u3001\u89e3\u6c7a\u7387\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\u8a55\u5206\uff0c\u8b93\u6bcf\u500b\u4eba\u90fd\u77e5\u9053\u6210\u529f\u662f\u4ec0\u9ebc\u6a23\u5b50\u3002\u4fdd\u6301\u6e9d\u901a\u6e20\u9053\u66a2\u901a\uff0c\u5b9a\u671f\u9032\u884c\u6aa2\u67e5\u548c\u7e3e\u6548\u8a55\u4f30\uff0c\u4ee5\u4fdd\u6301\u4e00\u81f4\u4e26\u6839\u64da\u9700\u8981\u9032\u884c\u8abf\u6574\u3002\u8acb\u8a18\u4f4f\uff0c\u76ee\u6a19\u660e\u78ba\u7684\u516c\u53f8\u66f4\u6709\u53ef\u80fd\u9054\u5230\u5176\u5916\u5305\u76ee\u6a19\u3002\u5728\u4e8b\u524d\u7a0d\u5fae\u660e\u78ba\u4e00\u4e0b\uff0c\u5728\u4e8b\u5f8c\u5c31\u53ef\u4ee5\u7701\u53bb\u5f88\u591a\u9ebb\u7169\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a>4.\u5efa\u7acb\u7a69\u56fa\u7684\u5925\u4f34\u95dc\u4fc2<\/h3>\n\n\n\n<p>\u5916\u5305\u696d\u52d9\u7684\u84ec\u52c3\u767c\u5c55\u6709\u8cf4\u65bc\u5718\u968a\u5408\u4f5c\u3002\u5c07\u60a8\u7684\u4f9b\u61c9\u5546\u8996\u70ba\u60a8\u5718\u968a\u7684\u5ef6\u4f38\uff1a\u5b9a\u671f\u6e9d\u901a\u3001\u5206\u4eab\u56de\u994b\u4e26\u5354\u540c\u89e3\u6c7a\u6311\u6230\u3002\u8207\u90a3\u4e9b\u5c07\u5408\u4f5c\u5925\u4f34\u8996\u70ba\u4f9b\u61c9\u5546\u7684\u4f01\u696d\u76f8\u6bd4\uff0c\u5efa\u7acb\u7a69\u56fa\u3001\u5354\u4f5c\u95dc\u4fc2\u7684\u4f01\u696d\u7684\u5ba2\u6236\u6eff\u610f\u5ea6\u5f97\u5206\u66f4\u9ad8\u3002\u6b78\u6839\u7d50\u67e2\uff0c\u4fe1\u4efb\u548c\u5718\u968a\u5408\u4f5c\u624d\u80fd\u5c07\u670d\u52d9\u4f9b\u61c9\u5546\u8f49\u8b8a\u70ba\u9577\u671f\u5408\u4f5c\u5925\u4f34\u3002\u9078\u64c7\u5408\u9069\u7684\u5408\u4f5c\u5925\u4f34\u4e0d\u53ea\u662f\u70ba\u4e86\u4eca\u5929\uff0c\u800c\u662f\u70ba\u4e86\u78ba\u4fdd\u60a8\u7684\u5ba2\u6236\u652f\u63f4\u4f5c\u597d\u672a\u4f86\u7684\u6e96\u5099\u3002\u6b63\u78ba\u7684\u5916\u5305\u53ef\u4ee5\u6539\u8b8a\u60a8\u7684\u5ba2\u6236\u652f\u63f4 - \u7576\u6bcf\u500b\u4eba\u90fd\u4fdd\u6301\u4e00\u81f4\u3001\u9023\u7d50\u4e26\u671d\u8457\u76f8\u540c\u7684\u76ee\u6a19\u52aa\u529b\u6642\u3002<\/p>\n\n\n\n<p>\u5728SummitNext\uff0c\u6211\u5011\u8d85\u8d8a\u4e86\u50b3\u7d71\u7684\u5916\u5305\u3002\u6211\u5011\u8996\u81ea\u5df1\u70ba\u60a8\u7684\u5408\u4f5c\u5925\u4f34\uff0c\u5354\u52a9\u60a8\u7121\u7e2b\u64f4\u5145\u71df\u904b\u898f\u6a21\u3002\u6211\u5011\u64c1\u6709\u6280\u8853\u7cbe\u6e5b\u7684\u5c08\u696d\u4eba\u54e1\u7d44\u6210\u7684\u5168\u7403\u7db2\u8def\u3001AI \u804a\u5929\u6a5f\u5668\u4eba\u548c\u8d85\u81ea\u52d5\u5316\u7b49\u5c16\u7aef\u6280\u8853\uff0c\u4e26\u5c08\u6ce8\u65bc\u91dd\u5c0d\u60a8\u7684\u7368\u7279\u9700\u6c42\u91cf\u8eab\u6253\u9020\u89e3\u6c7a\u65b9\u6848\uff0c\u63d0\u4f9b\u8207\u60a8\u696d\u52d9\u6210\u9577\u5404\u968e\u6bb5\u540c\u6b65\u7684\u5353\u8d8a\u652f\u63f4\u3002<\/p>\n\n\n\n<p>\u6211\u5011\u5f37\u8abf\u7121\u7e2b\u6574\u5408\uff0c\u9019\u610f\u5473\u8457\u60a8\u7684\u5ba2\u6236\u53ef\u4ee5\u9ad4\u9a57\u5230\u8207\u5167\u90e8\u5718\u968a\u76f8\u540c\u7684\u9ad8\u54c1\u8cea\u670d\u52d9\uff0c\u800c\u4e14\u66f4\u597d\u3001\u66f4\u5feb\u3001\u66f4\u6709\u6548\u7387\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a><\/a>\u5229\u7528\u5916\u5305\u63d0\u4f9b\u5353\u8d8a\u5ba2\u6236\u652f\u63f4\u7684\u95dc\u9375\u56e0\u7d20<\/h2>\n\n\n\n<p>\u5728\u7576\u4eca\u7af6\u722d\u6fc0\u70c8\u7684\u74b0\u5883\u4e2d\uff0c\u5353\u8d8a\u7684\u5ba2\u6236\u652f\u63f4\u4e0d\u50c5\u662f\u8207\u773e\u4e0d\u540c\u7684\u56e0\u7d20\uff0c\u66f4\u662f\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u548c\u4f01\u696d\u6210\u9577\u7684\u652f\u67f1\u3002\u70ba\u4e86\u8207\u5ba2\u6236\u53ca\u5176\u5916\u5305\u5408\u4f5c\u5925\u4f34\u5efa\u7acb\u6709\u610f\u7fa9\u4e14\u6301\u4e45\u7684\u806f\u7e6b\uff0c\u4f01\u696d\u5fc5\u9808\u5c08\u6ce8\u65bc\u5ba2\u6236\u652f\u63f4\u7684\u56db\u5927\u652f\u67f1\uff1a\u500b\u6027\u5316\u3001\u5168\u65b9\u4f4d\u652f\u63f4\u3001\u8cc7\u6599\u5b89\u5168\u548c\u6280\u8853\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a>1.\u500b\u4eba\u5316\uff1a\u6bcf\u500b\u4e92\u52d5\u90fd\u5f88\u91cd\u8981<\/h3>\n\n\n\n<p>\u73fe\u4ee3\u9867\u5ba2\u671f\u671b\u54c1\u724c\u4e86\u89e3\u4e26\u9810\u6e2c\u4ed6\u5011\u7684\u9700\u6c42\u3002\u4e00\u500b\u91cd\u8981\u7684 <a href=\"https:\/\/publish.emersya.com\/en\/articles\/71-of-consumers-feel-frustrated-when-a-shopping-experience-is-impersonal\" target=\"_blank\" rel=\"noopener\">\u6d88\u8cbb\u8005\u7684 71%<\/a> \u7576\u8cfc\u7269\u9ad4\u9a57\u7f3a\u4e4f\u4eba\u60c5\u5473\u6642\uff0c\u60a8\u6703\u611f\u5230\u6cae\u55aa\u3002<\/p>\n\n\n\n<p>\u8003\u616e\u5230\u5ba2\u6236\u56e0\u76f8\u540c\u554f\u984c\u91cd\u8907\u806f\u7d61\u652f\u63f4\u4eba\u54e1\u3002\u500b\u4eba\u5316\u610f\u5473\u8457\u4ed6\u5011\u4e0d\u5fc5\u6bcf\u6b21\u90fd\u89e3\u91cb\u81ea\u5df1\u7684\u554f\u984c\u3002\u76f8\u53cd\u5730\uff0c\u4ed6\u5011\u7684\u7591\u616e\u6703\u88ab\u9810\u671f\uff0c\u4e26\u63d0\u4f9b\u4e3b\u52d5\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u5c07\u6f5b\u5728\u7684\u632b\u6298\u611f\u8f49\u5316\u70ba\u5fe0\u8aa0\u5ea6\u3002\u5982\u679c\u500b\u6027\u5316\u505a\u5f97\u597d\uff0c\u4e0d\u50c5\u80fd\u63d0\u5347\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u9084\u80fd\u70ba\u6240\u6709\u5e73\u53f0\u7684\u7121\u7e2b\u9ad4\u9a57\u505a\u597d\u6e96\u5099\u3002\u9019\u5c31\u662f\u5168\u6e20\u9053\u652f\u63f4\u8b8a\u5f97\u4e0d\u53ef\u6216\u7f3a\u7684\u539f\u56e0\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a>2.\u5168\u65b9\u4f4d\u652f\u63f4\uff1a\u8de8\u5e73\u53f0\u7684\u7121\u7e2b\u63a5\u89f8<\/h3>\n\n\n\n<p>\u5ba2\u6236\u900f\u904e\u591a\u7a2e\u5e73\u53f0\u8207\u54c1\u724c\u63a5\u89f8\uff0c\u671f\u671b\u7372\u5f97\u4e00\u81f4\u3001\u9023\u7d50\u7684\u9ad4\u9a57\u3002\u4e8b\u5be6\u4e0a <a href=\"https:\/\/wisernotify.com\/blog\/customer-experience-stats\/\" target=\"_blank\" rel=\"noopener\">90% \u7684\u5ba2\u6236<\/a> \u671f\u671b\u5728\u4e0d\u540c\u7684\u6e20\u9053\u548c\u63a5\u89f8\u9ede\u4e0a\u9032\u884c\u4e00\u81f4\u7684\u4e92\u52d5\u3002\u60f3\u50cf\u4e00\u4e0b\u8207\u804a\u5929\u6a5f\u5668\u4eba\u958b\u59cb\u5c0d\u8a71\uff0c\u7136\u5f8c\u900f\u904e\u96fb\u5b50\u90f5\u4ef6\u7e7c\u7e8c\uff0c\u518d\u900f\u904e\u96fb\u8a71\u89e3\u6c7a\u554f\u984c - \u6240\u6709\u904e\u7a0b\u90fd\u4e0d\u9700\u8981\u91cd\u8907\u8cc7\u8a0a\u3002<\/p>\n\n\n\n<p>\u5916\u5305\u5408\u4f5c\u5925\u4f34\u53ef\u5c07\u804a\u5929\u3001\u96fb\u5b50\u90f5\u4ef6\u3001\u793e\u4ea4\u5a92\u9ad4\u548c\u96fb\u8a71\u7b49\u6e9d\u901a\u7ba1\u9053\u6574\u5408\u70ba\u4e00\u500b\u5177\u51dd\u805a\u529b\u7684\u7cfb\u7d71\uff0c\u78ba\u4fdd\u4e0d\u6703\u907a\u5931\u4efb\u4f55\u60c5\u5883\uff0c\u4e26\u5728\u6bcf\u6b21\u4e92\u52d5\u4e2d\u5efa\u7acb\u4fe1\u4efb\u548c\u6eff\u610f\u5ea6\u3002\u9019\u4e9b\u7d71\u4e00\u7684\u7cfb\u7d71\u4e0d\u50c5\u7c21\u5316\u4e86\u5ba2\u6236\u7684\u65c5\u7a0b\uff0c\u4e5f\u70ba\u5b89\u5168\u53ef\u9760\u7684\u652f\u63f4\u5960\u5b9a\u4e86\u5805\u5be6\u7684\u57fa\u790e\uff0c\u800c\u9019\u5728\u7576\u4eca\u8cc7\u6599\u9a45\u52d5\u7684\u4e16\u754c\u4e2d\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a>3.\u8cc7\u6599\u5b89\u5168\uff1a\u4ee5\u4fdd\u8b77\u5efa\u7acb\u4fe1\u4efb<\/h3>\n\n\n\n<p>\u4fe1\u4efb\u662f\u5fe0\u8aa0\u5ea6\u7684\u57fa\u790e\uff0c\u4fdd\u8b77\u654f\u611f\u7684\u5ba2\u6236\u8cc7\u6599\u81f3\u95dc\u91cd\u8981\u3002\u6709\u4e86 <a href=\"https:\/\/www.ibm.com\/reports\/data-breach\" target=\"_blank\" rel=\"noopener\">\u8cc7\u6599\u5916\u6d29\u7684\u5e73\u5747\u6210\u672c\u8de8\u8d8a $4.8 \u767e\u842c\u7f8e\u5143<\/a> \u5728 2024 \u5e74\u7684\u5168\u7403\uff0c\u4f01\u696d\u4e0d\u80fd\u5ffd\u8996\u5b89\u5168\u6027\u3002\u5916\u5305\u670d\u52d9\u4f9b\u61c9\u5546\u6703\u57f7\u884c\u56b4\u683c\u7684\u5354\u5b9a\uff0c\u5f9e\u8cc7\u6599\u52a0\u5bc6\u5230\u7b26\u5408 GDPR \u548c CCPA\uff0c\u78ba\u4fdd\u5ba2\u6236\u8cc7\u8a0a\u53d7\u5230\u4fdd\u8b77\u3002\u7576\u5ba2\u6236\u4fe1\u4efb\u60a8\u54c1\u724c\u7684\u8cc7\u6599\u6642\uff0c\u4ed6\u5011\u5c31\u66f4\u6709\u53ef\u80fd\u4fdd\u6301\u5fe0\u8aa0\u5ea6\u3002<\/p>\n\n\n\n<p>\u7136\u800c\uff0c\u4fdd\u8b77\u8cc7\u6599\u53ea\u662f\u8b0e\u984c\u7684\u5176\u4e2d\u4e00\u74b0\u3002\u8981\u771f\u6b63\u63d0\u4f9b\u5353\u8d8a\u7684\u652f\u63f4\uff0c\u4f01\u696d\u9700\u8981\u5229\u7528\u6700\u65b0\u7684\u6280\u8853\u4f86\u4fdd\u6301\u9818\u5148\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a><\/a>4.\u5229\u7528\u6280\u8853\u8f49\u5316\u652f\u63f4<\/h3>\n\n\n\n<p>\u5728\u63d0\u4f9b\u5353\u8d8a\u5ba2\u6236\u9ad4\u9a57\u7684\u7af6\u722d\u4e2d\uff0c\u6280\u8853\u662f\u8207\u773e\u4e0d\u540c\u7684\u95dc\u9375\u56e0\u7d20\u3002\u7136\u800c\uff0c\u5be6\u65bd\u548c\u7ba1\u7406\u5148\u9032\u7684\u89e3\u6c7a\u65b9\u6848\u9700\u8981\u5c08\u696d\u77e5\u8b58\uff0c\u9019\u5c31\u662f\u6b63\u78ba\u7684\u5916\u5305\u5408\u4f5c\u5925\u4f34\u8b8a\u5f97\u7121\u50f9\u7684\u5730\u65b9\u3002<\/p>\n\n\n\n<p>AI \u804a\u5929\u6a5f\u5668\u4eba\u5c31\u662f\u6700\u597d\u7684\u4f8b\u5b50\u3002\u8207 <a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-stats\/%E3%80%91\" target=\"_blank\" rel=\"noopener\">\u5ba2\u6236\u7684 61%<\/a> 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CRM \u7cfb\u7d71\u7684\u5c08\u696d\u77e5\u8b58\u3002\u9019\u4e9b\u5de5\u5177\u53ef\u4ee5\u96c6\u4e2d\u5ba2\u6236\u8cc7\u6599\u3001\u7c21\u5316\u5de5\u4f5c\u6d41\u7a0b\uff0c\u4e26\u8ce6\u4e88\u5718\u968a\u5373\u6642\u6d1e\u5bdf\u529b\uff0c\u8b93\u500b\u4eba\u5316\u670d\u52d9\u66f4\u5feb\u901f\u3001\u66f4\u6709\u6548\u7387\u3002<\/p>\n\n\n\n<p>\u6709\u4e86\u6b63\u78ba\u7684\u5916\u5305\u5408\u4f5c\u5925\u4f34\uff0c\u4f01\u696d\u4e0d\u53ea\u662f\u63a1\u7528\u6280\u8853\uff0c\u9084\u80fd\u767c\u63ee\u5176\u6700\u5927\u6f5b\u529b\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a><\/a>\u7e3d\u7d50<\/h2>\n\n\n\n<p>\u5728 2025 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\u7684\u7528\u6b66\u4e4b\u5730\u3002<\/p>\n\n\n\n<p>\u5728SummitNext\uff0c\u6211\u5011\u76f8\u4fe1\u5ba2\u6236\u652f\u63f4\u4e0d\u53ea\u662f\u4e00\u7a2e\u670d\u52d9\uff0c\u66f4\u61c9\u8a72\u662f\u4e00\u7a2e\u7b56\u7565\u512a\u52e2\u3002\u900f\u904e\u5168\u7403\u4eba\u624d\u5eab\uff0c\u6211\u5011\u70ba\u60a8\u63d0\u4f9b\u591a\u8a9e\u8a00\u7684\u5c08\u696d\u4eba\u54e1\uff0c\u77ad\u89e3\u60a8\u7684\u7522\u696d\u548c\u5ba2\u6236\u7684\u7d30\u5fae\u5dee\u7570\u3002\u7121\u8ad6\u60a8\u662f\u8981\u958b\u62d3\u65b0\u5e02\u5834\u6216\u8655\u7406\u5b63\u7bc0\u6027\u7684\u9700\u6c42\u6fc0\u589e\uff0c\u6211\u5011\u7684\u89e3\u6c7a\u65b9\u6848\u90fd\u80fd\u7121\u7e2b\u64f4\u5145\uff0c\u8b93\u60a8\u7684\u71df\u904b\u66f4\u9748\u6d3b\u3001\u53cd\u61c9\u66f4\u8fc5\u901f\u3002<\/p>\n\n\n\n<p>\u4f46\u6211\u5011\u4e26\u4e0d\u6b62\u6b65\u65bc\u6b64\u3002\u79d1\u6280\u662f\u73fe\u4ee3\u5ba2\u6236\u652f\u63f4\u7684\u9aa8\u5e79\uff0cSummitNext\u4ee5AI\u804a\u5929\u6a5f\u5668\u4eba\u3001\u9810\u6e2c\u5206\u6790\u548c\u5168\u6e20\u9053\u5e73\u53f0\u7b49\u5148\u9032\u5de5\u5177\u5f15\u9818\u6f6e\u6d41\u3002\u5728\u9019\u500b\u8cc7\u6599\u96b1\u79c1\u81f3\u4e0a\u7684\u6642\u4ee3\uff0cSummitNext 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For growing businesses, meeting these demands internally can stretch resources. Outsourcing customer support offers a smarter alternative, enabling access to multilingual talent, cutting-edge technology, and round-the-clock operations. How can outsourcing be leveraged smartly to offer competitive advantages beyond cost savings? Did you know 58% of customers won\u2019t return after [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2738,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2737","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/posts\/2737","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/comments?post=2737"}],"version-history":[{"count":2,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/posts\/2737\/revisions"}],"predecessor-version":[{"id":2771,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/posts\/2737\/revisions\/2771"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/media\/2738"}],"wp:attachment":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/media?parent=2737"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/categories?post=2737"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/tags?post=2737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}