{"id":3512,"date":"2025-11-01T12:46:44","date_gmt":"2025-11-01T12:46:44","guid":{"rendered":"https:\/\/summitnext.com\/?page_id=3512"},"modified":"2025-11-01T14:30:55","modified_gmt":"2025-11-01T14:30:55","slug":"%e7%82%ba%e9%a0%98%e5%85%88%e4%bc%81%e6%a5%ad%e6%8f%90%e4%be%9b%e5%a4%9a%e8%aa%9e%e8%a8%80%e5%91%bc%e5%8f%ab%e4%b8%ad%e5%bf%83%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88","status":"publish","type":"page","link":"https:\/\/summitnext.com\/zh\/multilingual-call-centre-solution-for-a-leading-enterprise\/","title":{"rendered":"\u9818\u5148\u4f01\u696d\u7684 CS \u591a\u8a9e\u8a00\u547c\u53eb\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3512\" class=\"elementor elementor-3512\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d29b7f4 e-flex e-con-boxed e-con e-parent\" data-id=\"d29b7f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b1a9e0f e-con-full e-flex e-con e-child\" data-id=\"b1a9e0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39109eb elementor-widget elementor-widget-heading\" data-id=\"39109eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Multilingual Call Centre Solution for a Leading Enterprise<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fbdec0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8fbdec0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24d4c12 e-con-full e-flex e-con e-child\" data-id=\"24d4c12\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-64c97b9 e-con-full e-flex e-con e-child\" data-id=\"64c97b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e8fa4b2 e-grid e-con-full e-con e-child\" data-id=\"e8fa4b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a0c0ad elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9a0c0ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-bullseye\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111.03 8 0 119.03 0 256s111.03 248 248 248 248-111.03 248-248S384.97 8 248 8zm0 432c-101.69 0-184-82.29-184-184 0-101.69 82.29-184 184-184 101.69 0 184 82.29 184 184 0 101.69-82.29 184-184 184zm0-312c-70.69 0-128 57.31-128 128s57.31 128 128 128 128-57.31 128-128-57.31-128-128-128zm0 192c-35.29 0-64-28.71-64-64s28.71-64 64-64 64 28.71 64 64-28.71 64-64 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tChallenges:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThe client faced increasing service costs, slow response times, and low staff retention in their multilingual call centre operations. Inconsistent training, manual workflows, and the absence of scalable technology made it difficult to manage service quality and growth across multiple languages and markets.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da37917 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"da37917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-bullseye\" viewBox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111.03 8 0 119.03 0 256s111.03 248 248 248 248-111.03 248-248S384.97 8 248 8zm0 432c-101.69 0-184-82.29-184-184 0-101.69 82.29-184 184-184 101.69 0 184 82.29 184 184 0 101.69-82.29 184-184 184zm0-312c-70.69 0-128 57.31-128 128s57.31 128 128 128 128-57.31 128-128-57.31-128-128-128zm0 192c-35.29 0-64-28.71-64-64s28.71-64 64-64 64 28.71 64 64-28.71 64-64 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIndustry:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCustomer Support \/ BPO \/ Multilingual Services\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7653006 e-grid e-con-full e-con e-child\" data-id=\"7653006\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be31c82 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"be31c82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-light-bulb-1\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSolutions:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSummitNext implemented an AI-driven and people-focused multilingual support transformation framework to optimize operations, strengthen retention, and scale customer service efficiently across Southeast Asia.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfad340 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"cfad340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-graph-2\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tResults:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThe new system improved service quality and response speed, achieving a 30% reduction in inbound inquiries and a 65% improvement in staff retention. The client gained a scalable, tech-enabled support model capable of sustaining regional expansion while maintaining high customer satisfaction.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d634806 e-flex e-con-boxed e-con e-parent\" data-id=\"d634806\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9dd102b e-con-full e-flex e-con e-child\" data-id=\"9dd102b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1e913f elementor-widget elementor-widget-heading\" data-id=\"d1e913f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About the Client\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533968e elementor-widget elementor-widget-text-editor\" data-id=\"533968e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The client is a major Southeast Asian enterprise serving a linguistically and culturally diverse customer base. The company struggled with the cost and complexity of hiring multilingual agents, high employee turnover, and operational inefficiencies during peak periods. <\/span><\/p><p><span style=\"font-weight: 400;\">As customer demand grew, their fragmented support framework could no longer sustain consistent service quality across languages and regions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c220c8 e-con-full e-flex e-con e-child\" data-id=\"6c220c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87ea234 elementor-widget elementor-widget-heading\" data-id=\"87ea234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case Overview\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-846ae2d elementor-widget elementor-widget-text-editor\" data-id=\"846ae2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">SummitNext Technologies partnered with the client to rebuild their multilingual support model through strategic automation, advanced analytics, and human-centric engagement. The initiative introduced AI-driven optimization, centralized training systems, and employee development programs to balance performance, cost-efficiency, and staff satisfaction. The transformation created a unified, future-ready customer service ecosystem for the client\u2019s regional operations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de52f67 e-flex e-con-boxed e-con e-parent\" data-id=\"de52f67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f2553d elementor-widget elementor-widget-heading\" data-id=\"0f2553d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Challenges <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ead89c8 e-flex e-con-boxed e-con e-parent\" data-id=\"ead89c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2fbd3ec e-con-full e-flex e-con e-child\" data-id=\"2fbd3ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0eca87 elementor-widget elementor-widget-heading\" data-id=\"f0eca87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">High hiring costs for multilingual agents in limited talent markets.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e5106 elementor-widget elementor-widget-image\" data-id=\"53e5106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/summitnext.com\/wp-content\/uploads\/elementor\/thumbs\/3d-rendering-illustration-bar-chart-with-cost-word-growing-up-arrow-white-background-min-scaled-re2eedti3gpfdlfmbxyojaepua8jn3ofkx5lo7nvnk.jpg\" title=\"3d-rendering-illustration-bar-chart-with-cost-word-growing-up-arrow-white-background-min\" alt=\"3d-rendering-illustration-bar-chart-with-cost-word-growing-up-arrow-white-background-min\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b20d384 e-con-full e-flex e-con e-child\" data-id=\"b20d384\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ffce6f elementor-widget elementor-widget-heading\" data-id=\"4ffce6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Low staff retention and frequent turnover disrupting service quality.\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-818236f elementor-widget elementor-widget-image\" data-id=\"818236f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/summitnext.com\/wp-content\/uploads\/2025\/11\/low-staff-retention-min-1024x683.jpg\" class=\"attachment-large size-large wp-image-3530\" alt=\"\" srcset=\"https:\/\/summitnext.com\/wp-content\/uploads\/2025\/11\/low-staff-retention-min-1024x683.jpg 1024w, https:\/\/summitnext.com\/wp-content\/uploads\/2025\/11\/low-staff-retention-min-300x200.jpg 300w, https:\/\/summitnext.com\/wp-content\/uploads\/2025\/11\/low-staff-retention-min-768x513.jpg 768w, https:\/\/summitnext.com\/wp-content\/uploads\/2025\/11\/low-staff-retention-min-1536x1025.jpg 1536w, https:\/\/summitnext.com\/wp-content\/uploads\/2025\/11\/low-staff-retention-min-2048x1367.jpg 2048w, https:\/\/summitnext.com\/wp-content\/uploads\/2025\/11\/low-staff-retention-min-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffef195 e-con-full e-flex e-con e-child\" data-id=\"ffef195\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85e73a9 elementor-widget elementor-widget-heading\" data-id=\"85e73a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non-standardized training leading to inconsistent performance.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3fc9db elementor-widget elementor-widget-image\" data-id=\"a3fc9db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/summitnext.com\/wp-content\/uploads\/elementor\/thumbs\/Training-min-scaled-re2efz5nocvx1t4c14qx9dxu2sdxon024sy7y3av40.jpg\" title=\"Training-min\" alt=\"Training-min\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5f78ca e-con-full e-flex e-con e-child\" data-id=\"c5f78ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf2aa4 elementor-widget elementor-widget-heading\" data-id=\"3cf2aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Manual workflows and slow response times during peak seasons.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f00334 elementor-widget elementor-widget-image\" data-id=\"5f00334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/summitnext.com\/wp-content\/uploads\/elementor\/thumbs\/Slow-Response-min-re2egw20bk4yc5sjp0yv6nmyv9vs61mnxbs7qry328.jpg\" title=\"Slow Response-min\" alt=\"Slow Response-min\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7437cc4 e-flex e-con-boxed e-con e-parent\" data-id=\"7437cc4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5f1ce elementor-widget elementor-widget-heading\" data-id=\"3b5f1ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Solution:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad61d4c elementor-widget elementor-widget-text-editor\" data-id=\"ad61d4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">SummitNext implemented a three-phase transformation strategy to modernize multilingual service operations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86224a7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"86224a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">AI-Powered Call Centre Optimization \u2013 Introduced an intelligent automation system that handled FAQs, routed complex inquiries to human agents, and learned continuously through machine learning. This reduced manual workload and resolution times while maintaining service accuracy and speed.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enhanced Tech &amp; Training Integration \u2013 Established a centralized platform for tools, training, and performance dashboards. Bite-sized, data-driven learning modules and KPI tracking ensured agent consistency, confidence, and quick adaptation to multilingual workflows.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Employee Engagement &amp; Retention Programs \u2013 Launched structured engagement initiatives including mentorship, recognition, and internal mobility to improve job satisfaction. Targeted upskilling for AI-assisted workflows empowered multilingual agents to evolve with technology, driving long-term retention and morale.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ff4587 e-flex e-con-boxed e-con e-parent\" data-id=\"2ff4587\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-026d33a e-con-full e-flex e-con e-child\" data-id=\"026d33a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dabb627 elementor-widget elementor-widget-heading\" data-id=\"dabb627\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Want to explore our client's full story?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d05c2df e-con-full e-flex e-con e-child\" data-id=\"d05c2df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4dfc4e elementor-widget elementor-widget-metform\" data-id=\"e4dfc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"metform.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"mf-response-props-id-3679\" data-previous-steps-style=\"\" data-editswitchopen=\"\" data-response_type=\"alert\" data-erroricon=\"fas fa-exclamation-triangle\" data-successicon=\"fas fa-check\" data-messageposition=\"top\" class=\"   mf-scroll-top-no\">\n\t\t<div class=\"formpicker_warper formpicker_warper_editable\" data-metform-formpicker-key=\"3679\" >\n\t\t\t\t\n\t\t\t<div class=\"mf-widget-container\">\n\t\t\t\t\r\n\t\t<div\r\n\t\t\tid=\"metform-wrap-e4dfc4e-3679\"\r\n\t\t\tclass=\"mf-form-wrapper\"\r\n\t\t\tdata-form-id=\"3679\"\r\n\t\t\tdata-action=\"https:\/\/summitnext.com\/zh\/wp-json\/metform\/v1\/entries\/insert\/3679\"\r\n\t\t\tdata-wp-nonce=\"240331d661\"\r\n\t\t\tdata-form-nonce=\"f2d11cc967\"\r\n\t\t\tdata-quiz-summery = \"false\"\r\n\t\t\tdata-save-progress = \"false\"\r\n\t\t\tdata-form-type=\"general-form\"\r\n\t\t\tdata-stop-vertical-effect=\"\"\r\n\t\t\t><\/div>\r\n\r\n\r\n\t\t<!----------------------------- \r\n\t\t\t* controls_data : find the the props passed indie of data attribute\r\n\t\t\t* props.SubmitResponseMarkup : contains the markup of error or success message\r\n\t\t\t* https:\/\/developer.mozilla.org\/en-US\/docs\/Web\/JavaScript\/Reference\/Template_literals\r\n\t\t--------------------------- -->\r\n\r\n\t\t\t\t<script type=\"text\/mf\" class=\"mf-template\">\r\n\t\t\tfunction controls_data (value){\r\n\t\t\t\tlet currentWrapper = \"mf-response-props-id-3679\";\r\n\t\t\t\tlet currentEl = document.getElementById(currentWrapper);\r\n\t\t\t\t\r\n\t\t\t\treturn currentEl ? currentEl.dataset[value] : false\r\n\t\t\t}\r\n\r\n\r\n\t\t\tlet is_edit_mode = '' ? true : false;\r\n\t\t\tlet message_position = controls_data('messageposition') || 'top';\r\n\r\n\t\t\t\r\n\t\t\tlet message_successIcon = controls_data('successicon') || '';\r\n\t\t\tlet message_errorIcon = controls_data('erroricon') || '';\r\n\t\t\tlet message_editSwitch = controls_data('editswitchopen') === 'yes' ? true : false;\r\n\t\t\tlet message_proClass = controls_data('editswitchopen') === 'yes' ? 'mf_pro_activated' : '';\r\n\t\t\t\r\n\t\t\tlet is_dummy_markup = is_edit_mode && message_editSwitch ? true : false;\r\n\r\n\t\t\t\r\n\t\t\treturn html`\r\n\t\t\t\t<form\r\n\t\t\t\t\tclassName=\"metform-form-content\"\r\n\t\t\t\t\tref=${parent.formContainerRef}\r\n\t\t\t\t\tonSubmit=${ validation.handleSubmit( parent.handleFormSubmit ) }\r\n\t\t\t\t\r\n\t\t\t\t\t>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t${is_dummy_markup ? message_position === 'top' ?  props.ResponseDummyMarkup(message_successIcon, message_proClass) : '' : ''}\r\n\t\t\t\t\t${is_dummy_markup ? ' ' :  message_position === 'top' ? props.SubmitResponseMarkup`${parent}${state}${message_successIcon}${message_errorIcon}${message_proClass}` : ''}\r\n\r\n\t\t\t\t\t<!--------------------------------------------------------\r\n\t\t\t\t\t*** IMPORTANT \/ DANGEROUS ***\r\n\t\t\t\t\t${html``} must be used as in immediate child of \"metform-form-main-wrapper\"\r\n\t\t\t\t\tclass otherwise multistep form will not run at all\r\n\t\t\t\t\t---------------------------------------------------------->\r\n\r\n\t\t\t\t\t<div className=\"metform-form-main-wrapper\" key=${'hide-form-after-submit'} ref=${parent.formRef}>\r\n\t\t\t\t\t${html`\r\n\t\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" key=\"2\" data-elementor-id=\"3679\" className=\"elementor elementor-3679\">\n\t\t\t\t\t\t<section className=\"elementor-section elementor-top-section elementor-element elementor-element-26ea9738 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"26ea9738\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div className=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div className=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c8f3e4b\" data-id=\"7c8f3e4b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div className=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section className=\"elementor-section elementor-inner-section elementor-element elementor-element-6a37e2f9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6a37e2f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div className=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div className=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-24dd7809\" data-id=\"24dd7809\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div className=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div className=\"elementor-element elementor-element-184663a1 elementor-widget elementor-widget-mf-text\" data-id=\"184663a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;mf_input_name&quot;:&quot;mf-first-name&quot;}\" data-widget_type=\"mf-text.default\">\n\t\t\t\t<div className=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div className=\"mf-input-wrapper\">\r\n\t\t\t\r\n\t\t\t<input\r\n\t\t\t\ttype=\"text\"\r\n\t\t\t\tclassName=\"mf-input mf-conditional-input\"\r\n\t\t\t\tid=\"mf-input-text-184663a1\"\r\n\t\t\t\tname=\"mf-first-name\"\r\n\t\t\t\tplaceholder=\"${ parent.decodeEntities(`First name here`) } \"\r\n\t\t\t\t\t\t\t\t\tonInput=${parent.handleChange}\r\n\t\t\t\t\tonBlur=${parent.handleChange}\r\n\t\t\t\t\taria-invalid=${validation.errors['mf-first-name'] ? 'true' : 'false'}\r\n\t\t\t\t\tref=${el =>{\r\n\t\t\t\t\t\t\t\t\t\t\t\tparent.activateValidation({\"message\":\"This field is required.\",\"minLength\":1,\"maxLength\":\"\",\"type\":\"none\",\"required\":true,\"expression\":\"null\"}, el)\r\n\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t\t<${validation.ErrorMessage}\r\n\t\t\t\t\terrors=${validation.errors}\r\n\t\t\t\t\tname=\"mf-first-name\"\r\n\t\t\t\t\tas=${html`<span className=\"mf-error-message\"><\/span>`}\r\n\t\t\t\t\t\/>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div className=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1e243baf\" data-id=\"1e243baf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div className=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div className=\"elementor-element elementor-element-763108f5 elementor-widget elementor-widget-mf-text\" data-id=\"763108f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;mf_input_name&quot;:&quot;mf-last-name&quot;}\" data-widget_type=\"mf-text.default\">\n\t\t\t\t<div className=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div className=\"mf-input-wrapper\">\r\n\t\t\t\r\n\t\t\t<input\r\n\t\t\t\ttype=\"text\"\r\n\t\t\t\tclassName=\"mf-input mf-conditional-input\"\r\n\t\t\t\tid=\"mf-input-text-763108f5\"\r\n\t\t\t\tname=\"mf-last-name\"\r\n\t\t\t\tplaceholder=\"${ parent.decodeEntities(`Last name here`) } \"\r\n\t\t\t\t\t\t\t\t\tonInput=${parent.handleChange}\r\n\t\t\t\t\tonBlur=${parent.handleChange}\r\n\t\t\t\t\taria-invalid=${validation.errors['mf-last-name'] ? 'true' : 'false'}\r\n\t\t\t\t\tref=${el =>{\r\n\t\t\t\t\t\t\t\t\t\t\t\tparent.activateValidation({\"message\":\"This field is required.\",\"minLength\":1,\"maxLength\":\"\",\"type\":\"none\",\"required\":true,\"expression\":\"null\"}, el)\r\n\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t\t<${validation.ErrorMessage}\r\n\t\t\t\t\terrors=${validation.errors}\r\n\t\t\t\t\tname=\"mf-last-name\"\r\n\t\t\t\t\tas=${html`<span className=\"mf-error-message\"><\/span>`}\r\n\t\t\t\t\t\/>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section className=\"elementor-section elementor-inner-section elementor-element elementor-element-3a62ea78 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3a62ea78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div className=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div className=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2c9a43de\" data-id=\"2c9a43de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div className=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div className=\"elementor-element elementor-element-47e25ccc elementor-widget elementor-widget-mf-email\" data-id=\"47e25ccc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;mf_input_name&quot;:&quot;mf-email&quot;}\" data-widget_type=\"mf-email.default\">\n\t\t\t\t<div className=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div className=\"mf-input-wrapper\">\r\n\t\t\t\r\n\t\t\t<input \r\n\t\t\t\ttype=\"email\" \r\n\t\t\t\t \r\n\t\t\t\tdefaultValue=\"\" \r\n\t\t\t\tclassName=\"mf-input mf-conditional-input\" \r\n\t\t\t\tid=\"mf-input-email-47e25ccc\" \r\n\t\t\t\tname=\"mf-email\" \r\n\t\t\t\tplaceholder=\"${ parent.decodeEntities(`Add email`) } \" \r\n\t\t\t\t \r\n\t\t\t\tonBlur=${parent.handleChange} onFocus=${parent.handleChange} aria-invalid=${validation.errors['mf-email'] ? 'true' : 'false' } \r\n\t\t\t\tref=${el=> parent.activateValidation({\"message\":\"This field is required.\",\"emailMessage\":\"Please enter a valid Email address\",\"minLength\":1,\"maxLength\":\"\",\"type\":\"none\",\"required\":true,\"expression\":\"null\"}, el)}\r\n\t\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t<${validation.ErrorMessage} \r\n\t\t\t\terrors=${validation.errors} \r\n\t\t\t\tname=\"mf-email\" \r\n\t\t\t\tas=${html`<span className=\"mf-error-message\"><\/span>`}\r\n\t\t\t\/>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div className=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-676e8797\" data-id=\"676e8797\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div className=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div className=\"elementor-element elementor-element-20deb7b9 elementor-widget elementor-widget-mf-text\" data-id=\"20deb7b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;mf_input_name&quot;:&quot;mf-subject&quot;}\" data-widget_type=\"mf-text.default\">\n\t\t\t\t<div className=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div className=\"mf-input-wrapper\">\r\n\t\t\t\r\n\t\t\t<input\r\n\t\t\t\ttype=\"text\"\r\n\t\t\t\tclassName=\"mf-input mf-conditional-input\"\r\n\t\t\t\tid=\"mf-input-text-20deb7b9\"\r\n\t\t\t\tname=\"mf-subject\"\r\n\t\t\t\tplaceholder=\"${ parent.decodeEntities(`Add Number`) } \"\r\n\t\t\t\t\t\t\t\t\tonInput=${parent.handleChange}\r\n\t\t\t\t\tonBlur=${parent.handleChange}\r\n\t\t\t\t\taria-invalid=${validation.errors['mf-subject'] ? 'true' : 'false'}\r\n\t\t\t\t\tref=${el =>{\r\n\t\t\t\t\t\t\t\t\t\t\t\tparent.activateValidation({\"message\":\"This field is required.\",\"minLength\":1,\"maxLength\":\"\",\"type\":\"none\",\"required\":true,\"expression\":\"null\"}, el)\r\n\t\t\t\t\t}}\r\n\t\t\t\t\t\t\t\t\/>\r\n\r\n\t\t\t\t\t\t\t<${validation.ErrorMessage}\r\n\t\t\t\t\terrors=${validation.errors}\r\n\t\t\t\t\tname=\"mf-subject\"\r\n\t\t\t\t\tas=${html`<span className=\"mf-error-message\"><\/span>`}\r\n\t\t\t\t\t\/>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section className=\"elementor-section elementor-inner-section elementor-element elementor-element-1f6daab4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1f6daab4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div className=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div className=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-54f54cbc\" data-id=\"54f54cbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div className=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div className=\"elementor-element elementor-element-d3af341 elementor-widget__width-auto elementor-widget elementor-widget-mf-button\" data-id=\"d3af341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mf-button.default\">\n\t\t\t\t<div className=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div className=\"mf-btn-wraper mf-conditional-input\" data-mf-form-conditional-logic-requirement=\"\">\r\n\t\t\t\t\t\t\t<button type=\"submit\" className=\"metform-btn metform-submit-btn \" id=\"\">\r\n\t\t\t\t\t<span>${ parent.decodeEntities(`Download Free Case Study`) } <\/span>\r\n\t\t\t\t<\/button>\r\n\t\t\t        <\/div>\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t`}\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t${is_dummy_markup ? message_position === 'bottom' ? props.ResponseDummyMarkup(message_successIcon, message_proClass) : '' : ''}\r\n\t\t\t\t\t${is_dummy_markup ? ' ' : message_position === 'bottom' ? props.SubmitResponseMarkup`${parent}${state}${message_successIcon}${message_errorIcon}${message_proClass}` : ''}\r\n\t\t\t\t\r\n\t\t\t\t<\/form>\r\n\t\t\t`\r\n\t\t<\/script>\r\n\r\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-673af4d e-flex e-con-boxed e-con e-parent\" data-id=\"673af4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd1a2a elementor-widget elementor-widget-heading\" data-id=\"dcd1a2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WHO WE ARE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4098f14 elementor-widget elementor-widget-text-editor\" data-id=\"4098f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We at SummitNext Technologies, founded in 2020, are a BPO company with a vision to transform customer support, customer acquisition, data annotation and backend support domains through technology, human expertise, and innovation. We are Head Quartered in Malaysia, with offices in Philippines. India and Uzbekistan. We are sup<\/p><p>ported with Remote teams in more than 28+ countries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e321ac3 e-grid e-con-full e-con e-child\" data-id=\"e321ac3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2983955 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2983955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"flag-icons-my\" viewBox=\"0 0 640 480\"><g clip-path=\"url(#my-a)\"><path fill=\"#C00\" d=\"M0 0h640v480H0z\"><\/path><path fill=\"#C00\" d=\"M0 0h640v34.3H0z\"><\/path><path fill=\"#fff\" d=\"M0 34.3h640v34.3H0z\"><\/path><path fill=\"#C00\" d=\"M0 68.6h640v34.3H0z\"><\/path><path fill=\"#fff\" d=\"M0 102.9h640V137H0z\"><\/path><path fill=\"#C00\" d=\"M0 137.1h640v34.3H0z\"><\/path><path fill=\"#fff\" d=\"M0 171.4h640v34.3H0z\"><\/path><path fill=\"#C00\" d=\"M0 205.7h640V240H0z\"><\/path><path fill=\"#fff\" d=\"M0 240h640v34.3H0z\"><\/path><path fill=\"#C00\" d=\"M0 274.3h640v34.3H0z\"><\/path><path fill=\"#fff\" d=\"M0 308.6h640v34.3H0z\"><\/path><path fill=\"#C00\" d=\"M0 342.9h640V377H0z\"><\/path><path fill=\"#fff\" d=\"M0 377.1h640v34.3H0z\"><\/path><path fill=\"#C00\" d=\"M0 411.4h640v34.3H0z\"><\/path><path fill=\"#fff\" d=\"M0 445.7h640V480H0z\"><\/path><path fill=\"#006\" d=\"M0 .5h320v274.3H0z\"><\/path><path fill=\"#FC0\" d=\"m207.5 73.8 6 40.7 23-34-12.4 39.2 35.5-20.8-28.1 30 41-3.2-38.3 14.8 38.3 14.8-41-3.2 28.1 30-35.5-20.8 12.3 39.3-23-34.1-6 40.7-5.9-40.7-23 34 12.4-39.2-35.5 20.8 28-30-41 3.2 38.4-14.8-38.3-14.8 41 3.2-28.1-30 35.5 20.8-12.4-39.3 23 34.1zm-33.3 1.7a71.1 71.1 0 0 0-100 65 71.1 71.1 0 0 0 100 65 80 80 0 0 1-83.2 6.2 80 80 0 0 1-43.4-71.2 80 80 0 0 1 126.6-65\"><\/path><\/g><defs><clipPath id=\"my-a\"><path fill=\"#fff\" d=\"M0 0h640v480H0z\"><\/path><\/clipPath><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMalaysia\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf6b180 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"cf6b180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"flag-icons-in\" viewBox=\"0 0 640 480\"><path fill=\"#f93\" d=\"M0 0h640v160H0z\"><\/path><path fill=\"#fff\" d=\"M0 160h640v160H0z\"><\/path><path fill=\"#128807\" d=\"M0 320h640v160H0z\"><\/path><g transform=\"matrix(3.2 0 0 3.2 320 240)\"><circle r=\"20\" fill=\"#008\"><\/circle><circle r=\"17.5\" fill=\"#fff\"><\/circle><circle r=\"3.5\" fill=\"#008\"><\/circle><g id=\"in-d\"><g id=\"in-c\"><g id=\"in-b\"><g id=\"in-a\" fill=\"#008\"><circle r=\".9\" transform=\"rotate(7.5 -8.8 133.5)\"><\/circle><path d=\"M0 17.5.6 7 0 2l-.6 5z\"><\/path><\/g><use xlink:href=\"#in-a\" width=\"100%\" height=\"100%\" transform=\"rotate(15)\"><\/use><\/g><use xlink:href=\"#in-b\" width=\"100%\" height=\"100%\" transform=\"rotate(30)\"><\/use><\/g><use xlink:href=\"#in-c\" width=\"100%\" height=\"100%\" transform=\"rotate(60)\"><\/use><\/g><use xlink:href=\"#in-d\" width=\"100%\" height=\"100%\" transform=\"rotate(120)\"><\/use><use xlink:href=\"#in-d\" width=\"100%\" height=\"100%\" transform=\"rotate(-120)\"><\/use><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIndia\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3570d7a elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3570d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"flag-icons-um\" viewBox=\"0 0 640 480\"><path fill=\"#bd3d44\" d=\"M0 0h640v480H0\"><\/path><path stroke=\"#fff\" stroke-width=\"37\" d=\"M0 55.3h640M0 129h640M0 203h640M0 277h640M0 351h640M0 425h640\"><\/path><path fill=\"#192f5d\" d=\"M0 0h364.8v258.5H0\"><\/path><marker id=\"um-a\" markerHeight=\"30\" markerWidth=\"30\"><path fill=\"#fff\" d=\"m14 0 9 27L0 10h28L5 27z\"><\/path><\/marker><path fill=\"none\" marker-mid=\"url(#um-a)\" d=\"m0 0 16 11h61 61 61 61 60L47 37h61 61 60 61L16 63h61 61 61 61 60L47 89h61 61 60 61L16 115h61 61 61 61 60L47 141h61 61 60 61L16 166h61 61 61 61 60L47 192h61 61 60 61L16 218h61 61 61 61 60z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUnited States\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-935caed elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"935caed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"flag-icons-ph\" viewBox=\"0 0 640 480\"><path fill=\"#0038a8\" d=\"M0 0h640v240H0z\"><\/path><path fill=\"#ce1126\" d=\"M0 240h640v240H0z\"><\/path><path fill=\"#fff\" d=\"M415.7 240 0 480V0\"><\/path><path fill=\"#fcd116\" d=\"M26.7 42.4 41 55l16.6-9.2-7.4 17.5 14 13-19-1.6-8.1 17.2-4.3-18.5L14 71l16.3-10zm323.8 172.3.4 19 18 6.3-18 6.2-.4 19-11.5-15.1-18.2 5.5 10.8-15.6-10.8-15.6 18.2 5.5zM37.2 388.1l8 17.2 19-1.6-13.9 13 7.4 17.5-16.6-9.1-14.4 12.4 3.6-18.7L14 409l18.9-2.4zm114.2-249-6.2 6.2 3.1 47-3 .3-5.7-42.9-5.1 5 7.6 38.4a47.5 47.5 0 0 0-17.2 7.1l-21.7-32.4H96l26.4 34.3a48 48 0 0 0-2.4 2l-31.1-35.5h-8.8v8.8l35.4 31-2 2.5-34.3-26.3v7.1l32.5 21.7c-3.4 5.2-5.9 11-7.1 17.2L66.3 223l-5.1 5 42.9 5.7c-.2 1-.3 2.1-.3 3.1l-47-3-6.2 6.2 6.2 6.2 47-3.1.3 3.1-42.9 5.7 5 5 38.4-7.6a47.5 47.5 0 0 0 7.1 17.2l-32.5 21.7v7.2l34.3-26.3a48 48 0 0 0 2 2.4l-35.4 31v8.8H89l31-35.4 2.5 2L96 312.2h7.2l21.7-32.5c5.1 3.4 11 5.9 17.2 7.1l-7.6 38.4 5 5 5.7-42.9c1 .2 2 .3 3.1.3l-3 47 6.1 6.2 6.3-6.2-3.1-47 3-.3 5.7 43 5.1-5.1-7.6-38.4a47.5 47.5 0 0 0 17.2-7.1l21.7 32.5h7.2l-26.4-34.3a48 48 0 0 0 2.4-2l31.1 35.4h8.8v-8.8l-35.4-31 2-2.4 34.3 26.3v-7.2l-32.5-21.7c3.4-5.1 5.9-11 7.1-17.2l38.3 7.6 5.1-5-42.9-5.7c.2-1 .3-2 .3-3.1l47 3 6.2-6.1-6.2-6.2-47 3-.3-3 42.9-5.7-5-5-38.4 7.5a47.5 47.5 0 0 0-7.1-17.2l32.5-21.7v-7.1l-34.3 26.3a48 48 0 0 0-2-2.4l35.4-31v-8.9H214l-31 35.5a48 48 0 0 0-2.5-2l26.4-34.3h-7.2L178 200.2c-5.1-3.4-11-5.9-17.2-7.1l7.6-38.3-5-5-5.7 42.8-3.1-.3 3-47z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPhilippines\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22764a2 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"22764a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"flag-icons-uz\" viewBox=\"0 0 640 480\"><path fill=\"#1eb53a\" d=\"M0 320h640v160H0z\"><\/path><path fill=\"#0099b5\" d=\"M0 0h640v160H0z\"><\/path><path fill=\"#ce1126\" d=\"M0 153.6h640v172.8H0z\"><\/path><path fill=\"#fff\" d=\"M0 163.2h640v153.6H0z\"><\/path><circle cx=\"134.4\" cy=\"76.8\" r=\"57.6\" fill=\"#fff\"><\/circle><circle cx=\"153.6\" cy=\"76.8\" r=\"57.6\" fill=\"#0099b5\"><\/circle><g fill=\"#fff\" transform=\"translate(261.1 122.9)scale(1.92)\"><g id=\"uz-e\"><g id=\"uz-d\"><g id=\"uz-c\"><g id=\"uz-b\"><path id=\"uz-a\" d=\"M0-6-1.9-.3 1 .7\"><\/path><use xlink:href=\"#uz-a\" width=\"100%\" height=\"100%\" transform=\"scale(-1 1)\"><\/use><\/g><use xlink:href=\"#uz-b\" width=\"100%\" height=\"100%\" transform=\"rotate(72)\"><\/use><\/g><use xlink:href=\"#uz-b\" width=\"100%\" height=\"100%\" transform=\"rotate(-72)\"><\/use><use xlink:href=\"#uz-c\" width=\"100%\" height=\"100%\" transform=\"rotate(144)\"><\/use><\/g><use xlink:href=\"#uz-d\" width=\"100%\" height=\"100%\" y=\"-24\"><\/use><use xlink:href=\"#uz-d\" width=\"100%\" height=\"100%\" y=\"-48\"><\/use><\/g><use xlink:href=\"#uz-e\" width=\"100%\" height=\"100%\" x=\"24\"><\/use><use xlink:href=\"#uz-e\" width=\"100%\" height=\"100%\" x=\"48\"><\/use><use xlink:href=\"#uz-d\" width=\"100%\" height=\"100%\" x=\"-48\"><\/use><use xlink:href=\"#uz-d\" width=\"100%\" height=\"100%\" x=\"-24\"><\/use><use xlink:href=\"#uz-d\" width=\"100%\" height=\"100%\" x=\"-24\" y=\"-24\"><\/use><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUzbekistan\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-975757d e-flex e-con-boxed e-con e-parent\" data-id=\"975757d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c255ab6 e-con-full e-flex e-con e-child\" data-id=\"c255ab6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7640124 elementor-widget elementor-widget-heading\" data-id=\"7640124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Deliver Exceptional Customer Support<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae94723 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ae94723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/summitnext.com\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's Begin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<chat-widget key=\"Ylr00kdTsgQXZHKuRfRs\"><\/chat-widget>","protected":false},"excerpt":{"rendered":"<p>Multilingual Call Centre Solution for a Leading Enterprise Challenges: The client faced increasing service costs, slow response times, and low staff retention in their multilingual call centre operations. Inconsistent training, manual workflows, and the absence of scalable technology made it difficult to manage service quality and growth across multiple languages and markets. Industry: Customer Support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3512","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/pages\/3512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/comments?post=3512"}],"version-history":[{"count":31,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/pages\/3512\/revisions"}],"predecessor-version":[{"id":3720,"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/pages\/3512\/revisions\/3720"}],"wp:attachment":[{"href":"https:\/\/summitnext.com\/zh\/wp-json\/wp\/v2\/media?parent=3512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}