{"id":2751,"date":"2025-05-20T04:37:25","date_gmt":"2025-05-20T04:37:25","guid":{"rendered":"https:\/\/summitnext.com\/?page_id=2751"},"modified":"2026-10-06T10:51:03","modified_gmt":"2026-10-06T10:51:03","slug":"blogs","status":"publish","type":"page","link":"https:\/\/summitnext.com\/ru\/blogs\/","title":{"rendered":"\u0411\u043b\u043e\u0433\u0438"},"content":{"rendered":"
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\u0411\u043b\u043e\u0433\u0438<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u041f\u043e \u043c\u0435\u0440\u0435 \u0442\u043e\u0433\u043e \u043a\u0430\u043a \u043e\u0442\u0440\u0430\u0441\u043b\u044c BPO \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u0435\u0442\u0441\u044f \u0431\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u044f \u0442\u0430\u043a\u0438\u043c \u0438\u043d\u043d\u043e\u0432\u0430\u0446\u0438\u044f\u043c, \u043a\u0430\u043a \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442, \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0438 \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0430 \u0434\u0430\u043d\u043d\u044b\u0445, \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u044e\u0442 \u0434\u043b\u044f \u0441\u0435\u0431\u044f \u043d\u043e\u0432\u044b\u0435 \u0441\u043f\u043e\u0441\u043e\u0431\u044b \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043b\u0443\u0447\u0448\u0435\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430, \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u044f \u0440\u0435\u043d\u0442\u0430\u0431\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u0439 \u0438 \u0441\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u043a\u0443\u0440\u0435\u043d\u0442\u043e\u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u0438. \u0412 \u044d\u0442\u043e\u043c \u0431\u043b\u043e\u0433\u0435 \u043c\u044b \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u0442\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0438, \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438 \u0438 \u043b\u0443\u0447\u0448\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438, \u0444\u043e\u0440\u043c\u0438\u0440\u0443\u044e\u0449\u0438\u0435 \u043b\u0430\u043d\u0434\u0448\u0430\u0444\u0442 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0442\u043e, \u043a\u0430\u043a \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u044b\u0439 \u0432\u044b\u0431\u043e\u0440 \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0430 \u043c\u043e\u0436\u0435\u0442 \u043f\u043e\u043c\u043e\u0447\u044c \u0432\u0430\u043c \u043e\u0441\u0442\u0430\u0432\u0430\u0442\u044c\u0441\u044f \u0432\u043f\u0435\u0440\u0435\u0434\u0438 \u0432 2025 \u0433\u043e\u0434\u0443 \u0438 \u0432 \u043f\u043e\u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0435 \u0433\u043e\u0434\u044b.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \"\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435\n <\/a>\n
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24<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0435\u043f\u0443\u0442\u0430\u0446\u0438\u0435\u0439 \u0432 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442\u0435: \u043e\u0442\u0437\u044b\u0432\u044b, \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u043e\u0442\u0432\u0435\u0442\u043e\u0432 \u0438 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433 <\/a>\n <\/h2>\n

TL;DR Online reputation management is the routine of watching what people say about your brand in public and replying under…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u041e\u0442\u0442\u043e\u043a\n <\/a>\n
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21<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n Customer Churn: Causes, Measurement and the Support Fixes That Reduce… <\/a>\n <\/h2>\n

TL;DR Customer churn is the quiet leak in most growth plans. Sales and marketing keep pouring new customers in at…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"Net\n <\/a>\n
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18<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n Net Promoter Score: How to Measure It and What to… <\/a>\n <\/h2>\n

TL;DR Net promoter score is the customer metric most boards have heard of and fewer teams know how to use.…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"Robotic\n <\/a>\n
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15<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Robotic Process Automation: What It Does, Where It Fits and… <\/a>\n <\/h2>\n

TL;DR Picture a finance clerk copying the same fields from one screen into another, hundreds of times a week. Robotic…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u041a\u0430\u0440\u0442\u0430\n <\/a>\n
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12<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n \u041a\u0430\u0440\u0442\u0430 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430: \u044d\u0442\u0430\u043f\u044b, \u0442\u043e\u0447\u043a\u0438 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 \u0438 \u043c\u0435\u0441\u0442\u043e \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 <\/a>\n <\/h2>\n

TL;DR Most teams that try customer journey mapping end up with a poster. It’s colourful and laminated, and it hangs…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435\n <\/a>\n
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09<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u043c \u043e\u043f\u044b\u0442\u043e\u043c: \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b, \u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u0438 \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c <\/a>\n <\/h2>\n

TL;DR Ask five leaders at one company who owns the customer experience and you may hear five answers. Support points…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u0421\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f\n <\/a>\n
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06<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n ISO 27001 Certification: What It Requires and What to Ask… <\/a>\n <\/h2>\n

TL;DR A certificate shows an auditor found a security system in place inside a declared scope, so read the scope…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u0423\u0432\u0435\u043b\u0438\u0447\u0435\u043d\u0438\u0435\n <\/a>\n
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03<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n Staff Augmentation: How It Works and When It Beats Hiring… <\/a>\n <\/h2>\n

TL;DR Staff augmentation adds trained people to your team without adding them to your payroll. A provider finds, screens and…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u041e\u0444\u0438\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u0439\n <\/a>\n
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30<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n \u041e\u0444\u0438\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u0439 \u0440\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044c \u0432 \u0418\u043d\u0434\u0438\u0438: \u0427\u0442\u043e \u0438\u0437\u043c\u0435\u043d\u0438\u043b\u0438 \u0422\u0440\u0443\u0434\u043e\u0432\u044b\u0435 \u043a\u043e\u0434\u0435\u043a\u0441\u044b <\/a>\n <\/h2>\n

Use an employer of record in India and you can put people on the ground there without an Indian company…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u0420\u0430\u0441\u0447\u0435\u0442\n <\/a>\n
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28<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n \u0420\u0430\u0441\u0447\u0435\u0442 \u0437\u0430\u0440\u0430\u0431\u043e\u0442\u043d\u043e\u0439 \u043f\u043b\u0430\u0442\u044b \u0432 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u0441\u0442\u0440\u0430\u043d\u0430\u0445 \u0410\u0437\u0438\u0438: \u043e\u0434\u0438\u043d \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a \u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e? <\/a>\n <\/h2>\n

Multi-country payroll usually starts by accident. You hire two people in Malaysia through one provider, then a team in India…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
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\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
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24<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
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\n \n Back Office Outsourcing: Which Functions to Move First, and Which… <\/a>\n <\/h2>\n

When back office outsourcing goes badly, the provider is seldom the real culprit. Usually the company moved the wrong work…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
21<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n HR Outsourcing in Malaysia: What to Hand Over and What… <\/a>\n <\/h2>\n

Most HR outsourcing in Malaysia that fails, fails at the edges. Some companies hand over too little, keep the statutory…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0421\u043f\u0440\u0430\u0432\u043e\u0447\u043d\u0438\u043a\n <\/a>\n
\n
17<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Employee Handbook in Malaysia: What It Must Say, and What… <\/a>\n <\/h2>\n

An employee handbook in Malaysia is not a contract. It sets out how you expect people to work, and Malaysian…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0417\u0430\u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439\n <\/a>\n
\n
14<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Employer of Record in Singapore: What You Can and Cannot… <\/a>\n <\/h2>\n

Hire through an employer of record in Singapore and the EOR becomes the legal employer of your staff there. It…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0427\u0442\u043e\n <\/a>\n
\n
10<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n What Is the Build, Operate, Transfer Model, and When Does… <\/a>\n <\/h2>\n

The build operate transfer model has a partner assemble your offshore team, run it for an agreed period, then hand…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
07<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Payroll Outsourcing in Singapore: What It Covers and Who It… <\/a>\n <\/h2>\n

Payroll outsourcing in Singapore hands the monthly run to an external provider. Gross to net calculation. CPF submission and itemised…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0422\u0440\u0443\u0434\u043e\u0432\u043e\u0435\n <\/a>\n
\n
03<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0422\u0440\u0443\u0434\u043e\u0432\u043e\u0435 \u0437\u0430\u043a\u043e\u043d\u043e\u0434\u0430\u0442\u0435\u043b\u044c\u0441\u0442\u0432\u043e \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u041a\u0430\u043a\u0438\u043c\u0438 \u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u0441\u0442\u0432\u0430\u043c\u0438 \u043e\u0431\u044f\u0437\u0430\u043d\u044b \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u0438\u043d\u043e\u0441\u0442\u0440\u0430\u043d\u043d\u044b\u0435 \u0440\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u0438 <\/a>\n <\/h2>\n

Sign a contract of service with somebody in Malaysia and employment law attaches to you that same day, no matter…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
01<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Knowledge Process Outsourcing (KPO): What It Is and How It… <\/a>\n <\/h2>\n

TL;DR Knowledge process outsourcing (KPO) covers the outsourced work where the provider’s people have to think, and not only process.…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
31<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0430\u043d\u043d\u043e\u0442\u0430\u0446\u0438\u0438 \u0434\u0430\u043d\u043d\u044b\u0445 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0430 \u0434\u043b\u044f \u0430\u043c\u0435\u0440\u0438\u043a\u0430\u043d\u0441\u043a\u0438\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u0437\u0430\u043d\u0438\u043c\u0430\u044e\u0449\u0438\u0445\u0441\u044f \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u043c \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u043e\u043c \u0438 SaaS <\/a>\n <\/h2>\n

TL;DR: AI data annotation outsourcing puts a trained outside team on labeling the images, video, text and audio your model…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
27<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n B2B Sales Outsourcing and Appointment Setting for US Companies Entering… <\/a>\n <\/h2>\n

TL;DR: B2B sales outsourcing for a Southeast Asia market entry puts a regional team on outbound prospecting, appointment setting and…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u043e\u043d\u0442\u0440\u043e\u043b\u044c\u043d\u044b\u0439\n <\/a>\n
\n
24<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Southeast Asia Expansion Checklist for CFOs and HR Leaders: EOR,… <\/a>\n <\/h2>\n

TL;DR: Expanding into Southeast Asia means working through six decisions in order: employment structure, registration path, statutory filings, banking and…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"How\n <\/a>\n
\n
20<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n How to Choose a Customer Support Outsourcing Partner: A Buyer’s… <\/a>\n <\/h2>\n

TL;DR: Check quality control first: a fixed review cadence, coaching tied to error patterns and a defined escalation path. Then…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0418\u0437\n <\/a>\n
\n
17<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n From Independent Contractor to Employee: When US Companies Need an… <\/a>\n <\/h2>\n

TL;DR: A Malaysia contractor needs to become an employee once the company sets fixed hours, expects exclusivity, directs how the…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"Employer\n <\/a>\n
\n
14<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Employer of Record vs In-House HR for Your First Malaysia… <\/a>\n <\/h2>\n

TL;DR: For a first Malaysia hire, an employer of record is usually safer and cheaper than running compliance through in-house…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
12<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Finance and Accounting Outsourcing: In-House vs Outsourced for US Mid-Market… <\/a>\n <\/h2>\n

TL;DR: For most US mid-market companies entering Malaysia, outsourcing finance and accounting costs less than an in-house team; SummitNext reports…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0423\u0441\u043b\u0443\u0433\u0438\n <\/a>\n
\n
10<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Employer of Record Payroll Services: What US Companies Are Buying… <\/a>\n <\/h2>\n

TL;DR: EOR payroll covers far more than a monthly pay run. The EOR registers your Malaysia hire under its own…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"How\n <\/a>\n
\n
06<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n How to Choose an RPO Provider: A Buyer’s Framework for… <\/a>\n <\/h2>\n

TL;DR: Compare RPO providers on six points: delivery model, recruiter depth in markets such as Malaysia, the Philippines or Indonesia,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u043e\u043d\u0441\u0430\u043b\u0442\u0438\u043d\u0433\n <\/a>\n
\n
03<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Market Entry Consulting for Southeast Asia: How US Companies Launch… <\/a>\n <\/h2>\n

TL;DR: US companies usually launch in Malaysia fastest through an Employer of Record, which can have an employee legally working…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041c\u0430\u0440\u043a\u0438\u0440\u043e\u0432\u043a\u0430\n <\/a>\n
\n
31<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041c\u0430\u0440\u043a\u0438\u0440\u043e\u0432\u043a\u0430 \u0434\u0430\u043d\u043d\u044b\u0445 \u0434\u043b\u044f \u043c\u0430\u0448\u0438\u043d\u043d\u043e\u0433\u043e \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f <\/a>\n <\/h2>\n

TL;DR:\u00a0Data labeling services supply the trained labelers, labeling platform, label taxonomy and quality process that turn raw data into consistent…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
30<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u041f\u041e: \u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u0441\u0432\u043e\u044e \u043e\u0444\u0444\u0448\u043e\u0440\u043d\u0443\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u0443 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0447\u0438\u043a\u043e\u0432 <\/a>\n <\/h2>\n

TL;DR: Software development outsourcing means an external team builds your software while you decide what gets built. Hand off a…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
27<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043d\u0430 \u0437\u0430\u0440\u0443\u0431\u0435\u0436\u043d\u044b\u0445 \u0440\u044b\u043d\u043a\u0430\u0445: \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0437\u0430\u0442\u0440\u0430\u0442\u0430\u043c \u0434\u043b\u044f \u0430\u043c\u0435\u0440\u0438\u043a\u0430\u043d\u0441\u043a\u0438\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 <\/a>\n <\/h2>\n

TL;DR: Offshore outsourcing often saves US companies more than half the fully loaded cost of a US hire, with the…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
23<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0418\u0422-\u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0438\u0437 \u0418\u043d\u0434\u0438\u0438 <\/a>\n <\/h2>\n

TL;DR: IT staff augmentation adds external engineers to your own team: you direct their daily work while the provider recruits,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0423\u0441\u043b\u0443\u0433\u0438\n <\/a>\n
\n
20<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0423\u0441\u043b\u0443\u0433\u0438 \u0430\u043d\u043d\u043e\u0442\u0430\u0446\u0438\u0438 \u0434\u0430\u043d\u043d\u044b\u0445 \u0434\u043b\u044f \u043e\u0431\u0443\u0447\u0435\u043d\u0438\u044f \u0418\u0418 <\/a>\n <\/h2>\n

TL;DR: Data annotation services label raw images, video, text and audio, for example with bounding boxes, named entities or ranked…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
16<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440\u043e\u0432 \u043d\u0430 \u0424\u0438\u043b\u0438\u043f\u043f\u0438\u043d\u0430\u0445: \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u044c \u0438 \u043a\u0430\u043a \u044d\u0442\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442 <\/a>\n <\/h2>\n

TL;DR: Philippine call centres handle inbound customer service, outbound sales and retention calls, technical helpdesk work and blended chat, email…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
13<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0432 \u0418\u043d\u0434\u0438\u044e: \u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043f\u043e \u0437\u0430\u0442\u0440\u0430\u0442\u0430\u043c \u0438 \u0443\u0441\u043b\u0443\u0433\u0430\u043c <\/a>\n <\/h2>\n

TL;DR: Companies outsource to India mainly for technical and knowledge work: software development, QA, IT operations, data engineering and analytics,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0423\u0441\u043b\u0443\u0433\u0438\n <\/a>\n
\n
09<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0423\u0441\u043b\u0443\u0433\u0438 \u043f\u043e \u0433\u0435\u043d\u0435\u0440\u0430\u0446\u0438\u0438 \u043b\u0438\u0434\u043e\u0432 \u0438 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0442\u0435\u043b\u0435\u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u0430 <\/a>\n <\/h2>\n

TL;DR:\u00a0Outsourced lead generation hands the prospecting stages of sales to an external team that builds target lists, works them by…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
06<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043d\u0430 \u0424\u0438\u043b\u0438\u043f\u043f\u0438\u043d\u044b: \u0443\u0441\u043b\u0443\u0433\u0438, \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u044c \u0438 \u043a\u0430\u043a \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c\u2026 <\/a>\n <\/h2>\n

TL;DR: Outsourcing to the Philippines works best for customer-facing, repeatable work: phone and chat support, content moderation, virtual assistance and…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u043e\u0432\u044b\u0435\n <\/a>\n
\n
03<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0423\u0441\u043b\u0443\u0433\u0438 \u043f\u043e \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0443 \u0440\u0435\u043a\u0440\u0443\u0442\u0438\u043d\u0433\u0430 (RPO): \u043d\u0430\u043d\u0438\u043c\u0430\u0439\u0442\u0435 \u0431\u044b\u0441\u0442\u0440\u0435\u0435 \u0438 \u0441\u043e\u043a\u0440\u0430\u0449\u0430\u0439\u0442\u0435 \u0440\u0430\u0441\u0445\u043e\u0434\u044b\u2026 <\/a>\n <\/h2>\n

TL;DR: Recruitment process outsourcing hands some or all of your hiring, from sourcing and screening to interview scheduling and offer…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0412\u0435\u0434\u0435\u043d\u0438\u0435\n <\/a>\n
\n
25<\/strong>\u0418\u044e\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0412\u0435\u0434\u0435\u043d\u0438\u0435 \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u0447\u0442\u043e \u043d\u0443\u0436\u043d\u043e \u0437\u043d\u0430\u0442\u044c \u0438\u043d\u043e\u0441\u0442\u0440\u0430\u043d\u043d\u044b\u043c \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043c\u2026 <\/a>\n <\/h2>\n

TL;DR:\u00a0Foreign companies entering Malaysia need a legal employer for local staff, payroll that meets statutory deadlines and compliance with the…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
20<\/strong>\u0418\u044e\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0440\u0430\u0441\u0447\u0435\u0442\u0430 \u0437\u0430\u0440\u0430\u0431\u043e\u0442\u043d\u043e\u0439 \u043f\u043b\u0430\u0442\u044b \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u0441\u043e\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439, \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0438 \u043a\u043e\u0433\u0434\u0430 \u0432\u0430\u043c \u044d\u0442\u043e \u043d\u0443\u0436\u043d\u043e\u2026 <\/a>\n <\/h2>\n

TL;DR: Payroll outsourcing in Malaysia means a provider runs your monthly pay cycle: salary calculation, EPF, SOCSO and EIS contributions,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0423\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u0439\n <\/a>\n
\n
15<\/strong>\u0418\u044e\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Employer of Record \u0424\u0438\u043b\u0438\u043f\u043f\u0438\u043d\u044b: \u041d\u0430\u043d\u0438\u043c\u0430\u0439\u0442\u0435 \u0438 \u043f\u043b\u0430\u0442\u0438\u0442\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c \u0431\u0435\u0437\u2026 <\/a>\n <\/h2>\n

TL;DR: An employer of record in the Philippines becomes the legal employer of your staff: it signs the local contract,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0423\u0441\u043b\u0443\u0433\u0430\n <\/a>\n
\n
05<\/strong>\u0418\u044e\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0423\u0441\u043b\u0443\u0433\u0430 \u0440\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044f-\u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0442\u043e\u0440\u0430: \u0447\u0442\u043e \u043e\u043d\u0430 \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0438 \u043a\u0430\u043a\u2026 <\/a>\n <\/h2>\n

TL;DR Employer of record services let a company employ people in Malaysia or the Philippines without owning a local employer…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
31<\/strong>\u041c\u0430\u0439<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u043d\u0430\u043d\u044f\u0442\u044c \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u041f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u0434\u043b\u044f\u2026 <\/a>\n <\/h2>\n

TL;DR:\u00a0A foreign company can hire in Malaysia by incorporating a Sdn Bhd, registering a branch or using an Employer of…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"EOR\n <\/a>\n
\n
27<\/strong>\u041c\u0430\u0439<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n EOR \u043f\u0440\u043e\u0442\u0438\u0432 \u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u041f\u043e\u043b\u043d\u0430\u044f \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u044c\u2026 <\/a>\n <\/h2>\n

TL;DR:\u00a0For a foreign company making its first 1 to 15 hires in Malaysia, an Employer of Record is usually the…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
22<\/strong>\u041c\u0430\u0439<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0440\u0430\u0441\u0447\u0435\u0442\u0430 \u0437\u0430\u0440\u0430\u0431\u043e\u0442\u043d\u043e\u0439 \u043f\u043b\u0430\u0442\u044b \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u0437\u0430\u0442\u0440\u0430\u0442\u044b, \u0441\u043e\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439 \u0438 \u043a\u0430\u043a \u0432\u044b\u0431\u0440\u0430\u0442\u044c... <\/a>\n <\/h2>\n

TL;DR:\u00a0Payroll outsourcing in Malaysia hands EPF, SOCSO, EIS, PCB and EA Form compliance, plus payslips and payroll records, to a…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
17<\/strong>\u041c\u0430\u0439<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u0432\u044b\u0431\u0440\u0430\u0442\u044c \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0430 \u043f\u043e \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0443 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432: \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 \u043e\u0446\u0435\u043d\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u0434\u043e\u043b\u0436\u0435\u043d \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u043a\u0430\u0436\u0434\u044b\u0439\u2026 <\/a>\n <\/h2>\n

TL;DR:\u00a0Judge BPO partners on evidence across seven dimensions: function depth, technology and AI maturity, compliance certifications with audit findings, HR…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041b\u0443\u0447\u0448\u0438\u0435\n <\/a>\n
\n
12<\/strong>\u041c\u0430\u0439<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041b\u0443\u0447\u0448\u0438\u0435 BPO-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u043a\u0430\u043a \u0432\u044b\u0431\u0440\u0430\u0442\u044c \u043f\u043e\u0434\u0445\u043e\u0434\u044f\u0449\u0443\u044e\u2026 <\/a>\n <\/h2>\n

TL;DR:\u00a0The best BPO company in Malaysia is the one that fits your function, not the cheapest. Judge providers on six…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"Employer\n <\/a>\n
\n
05<\/strong>\u041c\u0430\u0439<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Employer of Record (EOR): What It Is and How It… <\/a>\n <\/h2>\n

TL;DR You’ve found the person you want in Kuala Lumpur, and your company has no Malaysian entity. An employer of…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"7\n <\/a>\n
\n
30<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n 7 \u0442\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0439 \u0432 \u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u0438 BPO, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u044f\u0442 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0432 2026 \u0433\u043e\u0434\u0443: \u0418\u0418, \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f,... <\/a>\n <\/h2>\n

\u0418\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f BPO \u043f\u0435\u0440\u0435\u0436\u0438\u0432\u0430\u0435\u0442 \u0441\u0430\u043c\u044b\u0435 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u043d\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0437\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u0434\u0435\u0441\u044f\u0442\u0438\u043b\u0435\u0442\u0438\u0435. \u0422\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u044f\u0442 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0432 2026 \u0433\u043e\u0434\u0443, \u044d\u0442\u043e\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0443\u043b\u044c\u0442\u0443\u0440\u043d\u0430\u044f\n <\/a>\n
\n
27<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0443\u043b\u044c\u0442\u0443\u0440\u043d\u0430\u044f \u043a\u043e\u043c\u043f\u0435\u0442\u0435\u043d\u0442\u043d\u043e\u0441\u0442\u044c \u0438 \u044f\u0437\u044b\u043a\u043e\u0432\u0430\u044f \u0431\u0435\u0433\u043b\u043e\u0441\u0442\u044c: \u0447\u0442\u043e \u043d\u0443\u0436\u043d\u043e BPO <\/a>\n <\/h2>\n

\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0432\u044b\u0432\u043e\u0434\u044b: \u0421\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0435 \u0432\u043b\u0430\u0434\u0435\u043d\u0438\u0435 \u044f\u0437\u044b\u043a\u043e\u043c \u0438\u0437\u043c\u0435\u0440\u044f\u0435\u0442, \u043c\u043e\u0436\u0435\u0442 \u043b\u0438 \u0430\u0433\u0435\u043d\u0442 \u0442\u043e\u0447\u043d\u043e \u043f\u0435\u0440\u0435\u0434\u0430\u0432\u0430\u0442\u044c \u0438 \u043f\u043e\u043b\u0443\u0447\u0430\u0442\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e. \u041a\u0443\u043b\u044c\u0442\u0443\u0440\u043d\u0430\u044f \u043a\u043e\u043c\u043f\u0435\u0442\u0435\u043d\u0442\u043d\u043e\u0441\u0442\u044c \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442, \u043f\u043e\u043d\u0438\u043c\u0430\u044e\u0442 \u043b\u0438 \u043e\u043d\u0438\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041c\u043e\u0434\u0435\u043b\u0438\n <\/a>\n
\n
23<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041c\u043e\u0434\u0435\u043b\u0438 \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u043e\u0432 \u043d\u0430 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433: \u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u0430\u044f \u0446\u0435\u043d\u0430, \u0432\u0440\u0435\u043c\u044f \u0438 \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u044b \u0438\u043b\u0438 \u043e\u043f\u043b\u0430\u0442\u0430 \u043f\u043e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0443? <\/a>\n <\/h2>\n

\u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0432\u044b\u0432\u043e\u0434\u044b: \u0412\u044b\u0431\u043e\u0440 \u043c\u043e\u0434\u0435\u043b\u0438 \u043a\u043e\u043d\u0442\u0440\u0430\u043a\u0442\u0430 \u0432 \u043f\u0435\u0440\u0432\u0443\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c \u0441\u0432\u044f\u0437\u0430\u043d \u0441 \u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435\u043c \u0440\u0438\u0441\u043a\u043e\u0432, \u0430 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0441 \u0437\u0430\u0442\u0440\u0430\u0442\u0430\u043c\u0438. \u041a\u043e\u043d\u0442\u0440\u0430\u043a\u0442 \u0441 \u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0439 \u0446\u0435\u043d\u043e\u0439 \u043f\u0440\u0435\u0434\u0443\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0435\u0442 \u0440\u0435\u0437\u0435\u0440\u0432 \u043d\u0430 \u043d\u0435\u043f\u0440\u0435\u0434\u0432\u0438\u0434\u0435\u043d\u043d\u044b\u0435 \u0440\u0430\u0441\u0445\u043e\u0434\u044b \u0432 \u0440\u0430\u0437\u043c\u0435\u0440\u0435 15\u201330%\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
21<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Outsourcing vs Offshoring: Who Does the Work and Where It… <\/a>\n <\/h2>\n

TL;DR Outsourcing vs offshoring usually arrives in the boardroom as a single decision, and plans go sideways right there. A…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0420\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044c\n <\/a>\n
\n
20<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0420\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044c \u043f\u043e \u0437\u0430\u043f\u0438\u0441\u0438 \u043f\u0440\u043e\u0442\u0438\u0432 PEO \u043f\u0440\u043e\u0442\u0438\u0432 \u041a\u0430\u0434\u0440\u043e\u0432\u043e\u0433\u043e \u0430\u0433\u0435\u043d\u0442\u0441\u0442\u0432\u0430: \u041a\u0430\u043a\u043e\u0439 \u0440\u0430\u0431\u043e\u0447\u0438\u0439 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u2026 <\/a>\n <\/h2>\n

\u0420\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044c, \u0432\u044b\u0441\u0442\u0443\u043f\u0430\u044e\u0449\u0438\u0439 \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u0442\u0430\u043a\u043e\u0432\u043e\u0433\u043e (EOR), \u043d\u0435\u0441\u0435\u0442 \u043f\u043e\u043b\u043d\u0443\u044e \u044e\u0440\u0438\u0434\u0438\u0447\u0435\u0441\u043a\u0443\u044e \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0437\u0430 \u0442\u0440\u0443\u0434\u043e\u0443\u0441\u0442\u0440\u043e\u0439\u0441\u0442\u0432\u043e \u0440\u0430\u0431\u043e\u0442\u043d\u0438\u043a\u043e\u0432 \u0432 \u0438\u043d\u043e\u0441\u0442\u0440\u0430\u043d\u043d\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0435, \u0437\u0430\u043d\u0438\u043c\u0430\u044f\u0441\u044c \u0440\u0430\u0441\u0447\u0435\u0442\u043e\u043c \u0437\u0430\u0440\u0430\u0431\u043e\u0442\u043d\u043e\u0439 \u043f\u043b\u0430\u0442\u044b, \u043d\u0430\u043b\u043e\u0433\u0430\u043c\u0438\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\u043e\u0432\u044b\n <\/a>\n
\n
18<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a\u043e\u0432\u044b \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430 CRM-\u0441\u0438\u0441\u0442\u0435\u043c\u044b? \u041f\u043e\u043b\u043d\u043e\u0435\u2026 <\/a>\n <\/h2>\n

\u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438, \u0438\u043b\u0438 CRM, \u2014 \u044d\u0442\u043e \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0446\u0435\u043d\u0442\u0440\u0430\u043b\u0438\u0437\u0443\u0435\u0442 \u0442\u043e, \u043a\u0430\u043a \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f \u0437\u0430\u043f\u0438\u0441\u044b\u0432\u0430\u0435\u0442, \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0442 \u0438 \u0434\u0435\u0439\u0441\u0442\u0432\u0443\u0435\u0442 \u0432 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u0442\u0430\u0444\u0444\u0438\u043d\u0433,\n <\/a>\n
\n
16<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0430 \u043f\u0440\u043e\u0442\u0438\u0432 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u0443\u0441\u043b\u0443\u0433 \u043f\u0440\u043e\u0442\u0438\u0432 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432: \u043a\u0430\u043a\u0430\u044f \u043c\u043e\u0434\u0435\u043b\u044c\u2026 <\/a>\n <\/h2>\n

\u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0432\u044b\u0432\u043e\u0434\u044b: \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0430, \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 \u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u043d\u044b\u0439 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043d\u0435 \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0432\u0437\u0430\u0438\u043c\u043e\u0437\u0430\u043c\u0435\u043d\u044f\u0435\u043c\u044b\u043c\u0438 \u2014 \u043a\u0430\u0436\u0434\u044b\u0439 \u0438\u0437 \u043d\u0438\u0445 \u043f\u043e-\u0440\u0430\u0437\u043d\u043e\u043c\u0443 \u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c, \u0440\u0438\u0441\u043a\u0438 \u0438 \u0437\u0430\u0442\u0440\u0430\u0442\u044b\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
15<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u043d\u0430\u043d\u044f\u0442\u044c \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u0432 \u042e\u0433\u043e-\u0412\u043e\u0441\u0442\u043e\u0447\u043d\u043e\u0439 \u0410\u0437\u0438\u0438 \u0431\u0435\u0437 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f\u2026 <\/a>\n <\/h2>\n

\u041d\u0430\u0451\u043c \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0430 \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438 \u0438\u043b\u0438 \u0432 \u0431\u043e\u043b\u0435\u0435 \u0448\u0438\u0440\u043e\u043a\u043e\u043c \u0440\u0435\u0433\u0438\u043e\u043d\u0435 \u042e\u0433\u043e-\u0412\u043e\u0441\u0442\u043e\u0447\u043d\u043e\u0439 \u0410\u0437\u0438\u0438 \u043d\u0435 \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u0438 \u043c\u0435\u0441\u0442\u043d\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u043e\u0442\u043a\u0440\u044b\u0442\u0438\u044f \u0444\u0438\u043b\u0438\u0430\u043b\u0430 \u0438\u043b\u0438\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041f\u043e\u0447\u0435\u043c\u0443\n <\/a>\n
\n
13<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041f\u043e\u0447\u0435\u043c\u0443 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u044f \u043e\u0441\u0442\u0430\u0435\u0442\u0441\u044f \u0432\u0435\u0434\u0443\u0449\u0438\u043c \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u0434\u043b\u044f BPO \u0438 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u0432 \u042e\u0433\u043e-\u0412\u043e\u0441\u0442\u043e\u0447\u043d\u043e\u0439 \u0410\u0437\u0438\u0438\u2026 <\/a>\n <\/h2>\n

\u041c\u0430\u043b\u0430\u0439\u0437\u0438\u044f \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0441\u0430\u043c\u044b\u043c \u0443\u0441\u0442\u043e\u044f\u0432\u0448\u0438\u043c\u0441\u044f \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u0434\u043b\u044f BPO \u0438 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u0432 \u042e\u0433\u043e-\u0412\u043e\u0441\u0442\u043e\u0447\u043d\u043e\u0439 \u0410\u0437\u0438\u0438. \u0415\u0435 \u0441\u043e\u0447\u0435\u0442\u0430\u043d\u0438\u0435 \u0433\u043e\u0441\u0443\u0434\u0430\u0440\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0445 \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0441\u0442\u0438\u043c\u0443\u043b\u043e\u0432, \u043c\u043d\u043e\u0433\u043e\u044f\u0437\u044b\u0447\u043d\u043e\u0433\u043e\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0420\u0438\u0441\u043a\u0438\n <\/a>\n
\n
10<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0420\u0438\u0441\u043a \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0433\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u0435\u043b\u044c\u0441\u0442\u0432\u0430: \u0447\u0442\u043e \u043d\u0443\u0436\u043d\u043e \u0437\u043d\u0430\u0442\u044c \u0440\u0430\u0441\u0442\u0443\u0449\u0438\u043c \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043c\u2026 <\/a>\n <\/h2>\n

\u0420\u0438\u0441\u043a \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0433\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u0435\u043b\u044c\u0441\u0442\u0432\u0430 \u2014 \u044d\u0442\u043e \u044e\u0440\u0438\u0434\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0438 \u043d\u0430\u043b\u043e\u0433\u043e\u0432\u0430\u044f \u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f \u0441\u043e\u0437\u0434\u0430\u0435\u0442, \u043a\u043e\u0433\u0434\u0430 \u0435\u0435 \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u0432 \u0438\u043d\u043e\u0441\u0442\u0440\u0430\u043d\u043d\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0435\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0433\u0435\u043d\u0442\u0441\u043a\u0438\u0435\n <\/a>\n
\n
08<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0433\u0435\u043d\u0442\u0441\u043a\u0438\u0435 \u0418\u0418-\u0447\u0430\u0442-\u0431\u043e\u0442\u044b: \u0411\u0443\u0434\u0443\u0449\u0435\u0435 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0439 \u0431\u0430\u043d\u043a\u043e\u0432\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 <\/a>\n <\/h2>\n

TL;DR: Agentic AI chatbots autonomously plan, execute and monitor multi-step tasks, such as guiding a customer through a transaction dispute, instead…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041e\u0431\u044a\u044f\u0441\u043d\u0435\u043d\u0438\u0435\n <\/a>\n
\n
05<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0420\u0430\u0441\u0445\u043e\u0434\u044b \u043d\u0430 \u0440\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044f-\u0440\u0435\u043a\u043e\u0440\u0434\u0441\u043c\u0435\u043d\u0430: \u0447\u0442\u043e \u0432\u044b \u043d\u0430 \u0441\u0430\u043c\u043e\u043c \u0434\u0435\u043b\u0435 \u043f\u043b\u0430\u0442\u0438\u0442\u0435 \u0438\u2026 <\/a>\n <\/h2>\n

\u0420\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044c-\u0437\u0430\u043f\u0438\u0441\u044c \u2014 \u044d\u0442\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u043d\u044f\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u044e\u0440\u0438\u0434\u0438\u0447\u0435\u0441\u043a\u0438 \u043d\u0430\u043d\u0438\u043c\u0430\u0435\u0442 \u0440\u0430\u0431\u043e\u0442\u043d\u0438\u043a\u043e\u0432 \u043e\u0442 \u0438\u043c\u0435\u043d\u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438-\u043a\u043b\u0438\u0435\u043d\u0442\u0430, \u0437\u0430\u043d\u0438\u043c\u0430\u044f\u0441\u044c \u0440\u0430\u0441\u0447\u0435\u0442\u043e\u043c \u0437\u0430\u0440\u0430\u0431\u043e\u0442\u043d\u043e\u0439 \u043f\u043b\u0430\u0442\u044b,...<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f\n <\/a>\n
\n
02<\/strong>\u0410\u043f\u0440\u0435\u043b\u044c<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Automation in Outsourcing: 10 Processes You Should Automate Before You… <\/a>\n <\/h2>\n

Key Takeaways Half of global shared services organizations have already deployed automation capabilities (Deloitte, 2023 Global Outsourcing Survey). McKinsey estimates…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
30<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0430: \u041a\u0430\u043a \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u043f\u0435\u0440\u0435\u043e\u0441\u043c\u044b\u0441\u043b\u0438\u0432\u0430\u0435\u0442 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0438 BPO <\/a>\n <\/h2>\n

AI in BPO is no longer a future capability \u2014 it is an operational reality reshaping how outsourcing partners deliver…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
25<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430: \u041a\u0430\u043a \u0433\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u044b\u0435 \u0431\u0440\u0435\u043d\u0434\u044b \u043c\u0430\u0441\u0448\u0442\u0430\u0431\u0438\u0440\u0443\u044e\u0442 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443 \u0432 \u0440\u0435\u0433\u0438\u043e\u043d\u0430\u0445 <\/a>\n <\/h2>\n

\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u2014 \u044d\u0442\u043e \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043e \u043f\u0435\u0440\u0435\u0434\u0430\u0447\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0445 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0439 \u2014 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u0443\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u044f, \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 \u043e\u043c\u043d\u0438\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u2014\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"7\n <\/a>\n
\n
24<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n 7 \u043e\u0448\u0438\u0431\u043e\u043a, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0434\u043e\u043f\u0443\u0441\u043a\u0430\u044e\u0442 \u0430\u043c\u0435\u0440\u0438\u043a\u0430\u043d\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043f\u0440\u0438 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0435 \u0432 \u0410\u0437\u0438\u044e (\u0438... <\/a>\n <\/h2>\n

\u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0432\u044b\u0432\u043e\u0434\u044b: \u0430\u043c\u0435\u0440\u0438\u043a\u0430\u043d\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u043e\u0432\u044b\u0435 \u0432 \u0410\u0437\u0438\u044e, \u0447\u0430\u0441\u0442\u043e \u0442\u0435\u0440\u043f\u044f\u0442 \u043d\u0435\u0443\u0434\u0430\u0447\u0443, \u0432\u044b\u0431\u0438\u0440\u0430\u044f \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u043e\u0432 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u043e \u0446\u0435\u043d\u0435, \u0438\u0433\u043d\u043e\u0440\u0438\u0440\u0443\u044f \u0440\u0430\u0437\u043d\u0438\u0446\u0443 \u0432 \u0447\u0430\u0441\u043e\u0432\u044b\u0445 \u043f\u043e\u044f\u0441\u0430\u0445, \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u044f \u0430\u043c\u0435\u0440\u0438\u043a\u0430\u043d\u0441\u043a\u0438\u0435\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0413\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u044b\u0435\n <\/a>\n
\n
20<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0413\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u044b\u0435 \u043c\u043e\u0434\u0435\u043b\u0438 \u043f\u043e\u0441\u0442\u0430\u0432\u043e\u043a \u0432 \u043e\u0431\u044a\u044f\u0441\u043d\u0435\u043d\u0438\u0438: \u041a\u0430\u043a \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0435 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f \u0444\u043e\u0440\u043c\u0438\u0440\u0443\u044e\u0442 \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u043e\u0432 <\/a>\n <\/h2>\n

\u041f\u043e \u043c\u0435\u0440\u0435 \u0442\u043e\u0433\u043e \u043a\u0430\u043a \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0440\u0430\u0441\u0448\u0438\u0440\u044f\u044e\u0442\u0441\u044f \u0432 \u0410\u0437\u0438\u0438 \u0438 \u0437\u0430 \u0435\u0435 \u043f\u0440\u0435\u0434\u0435\u043b\u0430\u043c\u0438, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u044f\u043c\u0438 \u0432 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u0440\u0435\u0433\u0438\u043e\u043d\u0430\u0445 \u2014 \u044d\u0442\u043e \u0443\u0436\u0435 \u043d\u0435 \u0432\u043e\u043f\u0440\u043e\u0441 \u0431\u0443\u0434\u0443\u0449\u0435\u0433\u043e, \u0430...<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
18<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043e\u043d\u0431\u043e\u0440\u0434\u0438\u043d\u0433\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0434\u043b\u044f \u0446\u0438\u0444\u0440\u043e\u0432\u044b\u0445 \u0431\u0430\u043d\u043a\u043e\u0432 <\/a>\n <\/h2>\n

TL;DR:\u00a0Outsourcing customer onboarding means handing new-client acquisition, identity verification and initial account setup to a specialist provider. For digital banks…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0418\u043d\u0434\u0438\u044f\n <\/a>\n
\n
17<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0418\u043d\u0434\u0438\u044f \u043f\u0440\u043e\u0442\u0438\u0432 \u0424\u0438\u043b\u0438\u043f\u043f\u0438\u043d \u043f\u0440\u043e\u0442\u0438\u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u043a\u0430\u043a\u043e\u0435 BPO-\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442... <\/a>\n <\/h2>\n

\u041a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u0432\u044b\u0432\u043e\u0434\u044b: \u041f\u043e\u0447\u0435\u043c\u0443 \u0418\u043d\u0434\u0438\u044f, \u0424\u0438\u043b\u0438\u043f\u043f\u0438\u043d\u044b \u0438 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u044f \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u043b\u0443\u0447\u0448\u0438\u043c\u0438 \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f\u043c\u0438 \u0434\u043b\u044f \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432? \u0418\u043d\u0434\u0438\u044f, \u0424\u0438\u043b\u0438\u043f\u043f\u0438\u043d\u044b \u0438 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u044f \u0434\u043e\u043c\u0438\u043d\u0438\u0440\u0443\u044e\u0442 \u0432 \u0410\u0422\u0420\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
16<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0440\u0430\u0441\u0448\u0438\u0440\u044f\u044e\u0442 \u0441\u0432\u043e\u044e \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u0437\u0430 \u0441\u0447\u0435\u0442 \u0440\u0435\u0433\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0445 \u043f\u0430\u0440\u0442\u043d\u0435\u0440\u0441\u0442\u0432 \u043f\u043e \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0443 <\/a>\n <\/h2>\n

\u0421\u0438\u043d\u0433\u0430\u043f\u0443\u0440 \u0434\u0430\u0432\u043d\u043e \u0437\u0430\u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u043e\u0432\u0430\u043b \u0441\u0435\u0431\u044f \u043a\u0430\u043a \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u0446\u0435\u043d\u0442\u0440 \u043c\u0438\u0440\u043e\u0432\u043e\u0439 \u0442\u043e\u0440\u0433\u043e\u0432\u043b\u0438, \u0438\u043d\u043d\u043e\u0432\u0430\u0446\u0438\u0439 \u0438 \u0440\u0435\u0433\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0445 \u0448\u0442\u0430\u0431-\u043a\u0432\u0430\u0440\u0442\u0438\u0440 \u0432 \u0410\u0437\u0438\u0430\u0442\u0441\u043a\u043e-\u0422\u0438\u0445\u043e\u043e\u043a\u0435\u0430\u043d\u0441\u043a\u043e\u043c \u0440\u0435\u0433\u0438\u043e\u043d\u0435. \u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u0431\u0438\u0437\u043d\u0435\u0441\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041f\u043e\u0447\u0435\u043c\u0443\n <\/a>\n
\n
10<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041f\u043e\u0447\u0435\u043c\u0443 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0440\u0430\u0441\u0448\u0438\u0440\u044f\u044e\u0442 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u043e\u0432\u044b\u0435 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0438 \u0432 \u042e\u0433\u043e-\u0412\u043e\u0441\u0442\u043e\u0447\u043d\u043e\u0439 \u0410\u0437\u0438\u0438 <\/a>\n <\/h2>\n

TL;DR:\u00a0Global companies are expanding outsourcing across Southeast Asia for 30\u201360% operational cost savings compared with North America, Europe or Australia,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0418\u0418-\u0447\u0430\u0442-\u0431\u043e\u0442\u044b\n <\/a>\n
\n
06<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0418\u0418-\u0447\u0430\u0442-\u0431\u043e\u0442\u044b \u0434\u043b\u044f \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439: \u0441\u043e\u043a\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043e\u0442\u0432\u0435\u0442\u0430 \u043d\u0430 60% <\/a>\n <\/h2>\n

TL;DR: AI chatbots help banks and other financial institutions answer routine queries such as balance checks, application status and fraud reports…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
05<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u0410\u0422\u0420 \u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u0441\u044f \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u043c \u0433\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u044b\u043c \u0446\u0435\u043d\u0442\u0440\u043e\u043c... <\/a>\n <\/h2>\n

TL;DR: APAC is becoming a global outsourcing hub because it combines large skilled, multilingual talent pools, lower operating costs than…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0418\u0418-\u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b\n <\/a>\n
\n
02<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0418\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0430 \u0438 \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0430 \u0434\u043b\u044f \u043e\u0446\u0435\u043d\u043a\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0440\u0430\u0431\u043e\u0442\u044b \u043c\u0430\u043b\u0430\u0437\u0438\u0439\u0441\u043a\u0438\u0445 BPO <\/a>\n <\/h2>\n

TL;DR: AI tools and analytics let Malaysian BPO teams measure performance in real time rather than after the fact. AI flags…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
01<\/strong>\u041c\u0430\u0440<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n Business Process Outsourcing (BPO): What It Is, How It Works… <\/a>\n <\/h2>\n

TL;DR Business process outsourcing (BPO) means a provider takes over a function you used to run yourself, such as customer…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041f\u043e\u0447\u0435\u043c\u0443\n <\/a>\n
\n
26<\/strong>\u0424\u0435\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041f\u043e\u0447\u0435\u043c\u0443 \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043f\u0435\u0440\u0435\u0434\u0430\u044e\u0442 \u0431\u0438\u0437\u043d\u0435\u0441-\u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0438 \u043d\u0430 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u044e <\/a>\n <\/h2>\n

\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u044e \u0431\u043e\u043b\u044c\u0448\u0435 \u043d\u0435 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u044d\u043a\u0441\u043f\u0435\u0440\u0438\u043c\u0435\u043d\u0442\u043e\u043c, \u043e\u0431\u0443\u0441\u043b\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u043c \u0437\u0430\u0442\u0440\u0430\u0442\u0430\u043c\u0438. \u042d\u0442\u043e \u0441\u0442\u0430\u043b\u043e \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043c\u043e\u0434\u0435\u043b\u044c\u044e \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0439\u2026<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0418\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f\n <\/a>\n
\n
09<\/strong>\u0424\u0435\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0418\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 \u0418\u0418 \u0434\u043b\u044f \u043e\u043f\u0442\u0438\u043c\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438 \u043f\u043e\u0438\u0441\u043a\u0430 \u0438 \u043a\u043e\u043d\u0442\u0435\u043d\u0442\u0430 \u0434\u043b\u044f\u2026 <\/a>\n <\/h2>\n

TL;DR:\u00a0AI tools help Singapore teams find emerging and local keywords, cluster searches by intent, spot competitor gaps, optimise for voice…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439\n <\/a>\n
\n
29<\/strong>\u042f\u043d\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 \u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u0439 BPO: \u0421\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u044c, \u0440\u0438\u0441\u043a\u0438 \u0438 \u043a\u0430\u043a \u0432\u044b\u0431\u0440\u0430\u0442\u044c... <\/a>\n <\/h2>\n

TL;DR:\u00a0In-house BPO gives direct control but carries fixed overheads, single-location risk and slower scaling. Outsourced BPO offers predictable usage-based pricing,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
27<\/strong>\u042f\u043d\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u043c\u043d\u043e\u0433\u043e\u044f\u0437\u044b\u0447\u043d\u044b\u0435 \u0438 \u043c\u0443\u043b\u044c\u0442\u0438\u043a\u0443\u043b\u044c\u0442\u0443\u0440\u043d\u044b\u0435 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438 \u0444\u043e\u0440\u043c\u0438\u0440\u0443\u044e\u0442 \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u043e\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 <\/a>\n <\/h2>\n

TL;DR: Singapore customers switch between English, Mandarin, Malay and Tamil, often within one conversation, so customer service has to handle language…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0411\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u044b\u0439,\n <\/a>\n
\n
25<\/strong>\u042f\u043d\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0411\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u044b\u0439, \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u043f\u043e ISO \u0438 \u0433\u043e\u0442\u043e\u0432\u044b\u0439 \u043a \u0441\u043e\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u044e \u043d\u043e\u0440\u043c\u0430\u0442\u0438\u0432\u043d\u044b\u0445 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u0439 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 BPO \u0434\u043b\u044f \u0440\u0435\u0433\u0443\u043b\u0438\u0440\u0443\u0435\u043c\u044b\u0445 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0439 <\/a>\n <\/h2>\n

TL;DR: ISO-certified BPO outsourcing means the provider’s people, processes and systems are independently audited against standards such as ISO 27001…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
22<\/strong>\u042f\u043d\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u043e\u0431\u043b\u0430\u0447\u043d\u044b\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0434\u043b\u044f \u0431\u044d\u043a-\u043e\u0444\u0438\u0441\u0430 \u043f\u043e\u043c\u043e\u0433\u0430\u044e\u0442 \u043c\u0430\u043b\u0430\u0437\u0438\u0439\u0441\u043a\u0438\u043c \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043c \u043c\u0430\u0441\u0448\u0442\u0430\u0431\u0438\u0440\u043e\u0432\u0430\u0442\u044c... <\/a>\n <\/h2>\n

TL;DR: Cloud-based back office platforms let Malaysian companies run finance, HR, customer support and reporting on shared systems that work…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
21<\/strong>\u042f\u043d\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0443\u0441\u043b\u0443\u0433 BPO \u0434\u043b\u044f \u0444\u0438\u043d\u0442\u0435\u0445\u0430, SaaS \u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043a\u043e\u043c\u043c\u0435\u0440\u0446\u0438\u0438 \u0432 \u0410\u0422\u0420 <\/a>\n <\/h2>\n

TL;DR: APAC BPO outsourcing from Malaysia gives fintech, SaaS and ecommerce firms skilled, multilingual talent at lower cost than Singapore,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
17<\/strong>\u042f\u043d\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 BPO \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0430: \u0413\u0438\u0431\u0440\u0438\u0434 \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430 \u0438 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u043b\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e CX <\/a>\n <\/h2>\n

TL;DR: AI-powered BPO outsourcing combines chatbots, robotic process automation, natural language processing and analytics with human agents in outsourced customer…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
13<\/strong>\u042f\u043d\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u0443\u0441\u043b\u0443\u0433 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0431\u044d\u043a-\u043e\u0444\u0438\u0441\u0430 BPO \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0439 <\/a>\n <\/h2>\n

TL;DR: Customer support and back office BPO outsourcing means engaging a third-party provider to run customer interactions across voice and…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u043e\u043d\u0444\u0438\u0434\u0435\u043d\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c\n <\/a>\n
\n
12<\/strong>\u042f\u043d\u0432<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u043e\u043d\u0444\u0438\u0434\u0435\u043d\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0445 \u0438 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u043d\u043e\u0440\u043c\u0430\u0442\u0438\u0432\u043d\u044b\u043c \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c \u0432 \u043c\u0430\u043b\u0430\u0437\u0438\u0439\u0441\u043a\u0438\u0445 \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u044f\u0445 BPO \u0438 CRM <\/a>\n <\/h2>\n

TL;DR: Under Malaysia’s PDPA, accountability for customer data stays with the data owner even when CRM or BPO work is…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\n <\/a>\n
\n
31<\/strong>\u0414\u0435\u043a<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f BPO \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u0443\u0441\u043b\u0443\u0433\u0438 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u0434\u043b\u044f \u0433\u043b\u043e\u0431\u0430\u043b\u044c\u043d\u044b\u0445 \u043a\u043e\u043c\u0430\u043d\u0434 <\/a>\n <\/h2>\n

TL;DR: A BPO company in Malaysia runs defined processes, such as customer support, back office administration, sales support and data…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
25<\/strong>\u0414\u0435\u043a<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u0435 \u043c\u0430\u0440\u043a\u0435\u0442\u043e\u043b\u043e\u0433\u0438 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442 \u0446\u0438\u0444\u0440\u043e\u0432\u0443\u044e \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0443 \u0438 Looker Studio \u0434\u043b\u044f... <\/a>\n <\/h2>\n

TL;DR: Singapore marketers use Looker Studio to bring Google Ads, Meta, TikTok, CRM and website data into one near real-time…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0411\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u044c\n <\/a>\n
\n
24<\/strong>\u0414\u0435\u043a<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0411\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0445 \u0438 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u043d\u043e\u0440\u043c\u0430\u0442\u0438\u0432\u043d\u044b\u043c \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c \u0434\u043b\u044f \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0439 CRM \u0438 BPO... <\/a>\n <\/h2>\n

TL;DR: Securing CRM and BPO operations in Singapore means meeting the PDPA across the whole data lifecycle: consent, purpose limitation,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041f\u043e\u0447\u0435\u043c\u0443\n <\/a>\n
\n
16<\/strong>\u0414\u0435\u043a<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041f\u043e\u0447\u0435\u043c\u0443 \u043c\u043d\u043e\u0433\u043e\u044f\u0437\u044b\u0447\u043d\u0430\u044f \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u0430 \u043c\u0430\u043b\u0430\u0437\u0438\u0439\u0441\u043a\u0438\u043c \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u043c \u0432... <\/a>\n <\/h2>\n

TL;DR: Malaysian customers use Bahasa Malaysia, Mandarin and Chinese dialects, Tamil and English, and often switch to their strongest language…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
13<\/strong>\u0414\u0435\u043a<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u043c\u0430\u043b\u0430\u0437\u0438\u0439\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442 CRM \u0434\u043b\u044f \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u044f \u0443\u0440\u043e\u0432\u043d\u044f \u0443\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432... <\/a>\n <\/h2>\n

TL;DR: Malaysian businesses use CRM to bring data from WhatsApp, TikTok Shop, Shopee, Lazada, POS systems and loyalty programmes into…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0421\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044f\n <\/a>\n
\n
26<\/strong>\u041d\u043e\u044f<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0421\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044f \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u0431\u044d\u043a-\u043e\u0444\u0438\u0441\u0430 \u0434\u043b\u044f \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u0445 \u043c\u0430\u043b\u044b\u0445 \u0438 \u0441\u0440\u0435\u0434\u043d\u0438\u0445 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0439: \u043b\u0443\u0447\u0448\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 \u0434\u043b\u044f... <\/a>\n <\/h2>\n

TL;DR: Singapore SMEs get the most from back-office outsourcing by treating it as a system, not a task handover. Start…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
17<\/strong>\u041d\u043e\u044f<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0432\u043d\u0435\u0434\u0440\u044f\u044e\u0442 CRM \u0434\u043b\u044f \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u0433\u0438\u043f\u0435\u0440\u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u043e\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 <\/a>\n <\/h2>\n

TL;DR: Singapore businesses are turning CRM into a personalisation engine that unifies customer data across marketing, service, retail and social…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0422\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0438\n <\/a>\n
\n
07<\/strong>\u041d\u043e\u044f<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0422\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0438 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430 \u0431\u044d\u043a-\u043e\u0444\u0438\u0441\u0430 \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u0427\u0442\u043e \u0434\u043e\u043b\u0436\u043d\u044b \u0437\u043d\u0430\u0442\u044c \u043c\u0430\u043b\u044b\u0435 \u0438 \u0441\u0440\u0435\u0434\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f... <\/a>\n <\/h2>\n

TL;DR: Back office outsourcing in Malaysia has moved from cost-cutting to giving SMEs access to systems, expertise and automation. The…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041a\u0430\u043a\n <\/a>\n
\n
03<\/strong>\u041d\u043e\u044f<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041a\u0430\u043a \u0418\u0418-\u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0438\u0442 BPO \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438 \u0432 2025 <\/a>\n <\/h2>\n

TL;DR: Malaysian BPO providers are using AI and robotic process automation for repetitive tasks such as invoice validation, claims reconciliation…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0422\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0438\n <\/a>\n
\n
13<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0422\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0438 BPO \u0432 \u0421\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0435: \u0418\u0418, \u043a\u043e\u043c\u043f\u043b\u0430\u0435\u043d\u0441 \u0438 \u0440\u0430\u0431\u043e\u0447\u0430\u044f \u0441\u0438\u043b\u0430... <\/a>\n <\/h2>\n

TL;DR: The main BPO trends in Singapore are AI-powered operations using RPA, NLP and Gen AI across finance, HR and…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\n <\/a>\n
\n
11<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0410\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432 2025 \u0433\u043e\u0434\u0443: \u0427\u0442\u043e \u0434\u043e\u043b\u0436\u043d\u044b \u0437\u043d\u0430\u0442\u044c \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u0435 \u0431\u0440\u0435\u043d\u0434\u044b <\/a>\n <\/h2>\n

TL;DR: Singapore customers now expect always-on omnichannel support, service in English, Mandarin, Malay or Tamil with the right cultural tone,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"BPO\n <\/a>\n
\n
07<\/strong>\u041e\u043a\u0442<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n BPO \u0432 \u041c\u0430\u043b\u0430\u0439\u0437\u0438\u0438: \u041a\u0430\u043a \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u044d\u043a\u043e\u043d\u043e\u043c\u044f\u0442 60% \u043d\u0430 \u0431\u0438\u0437\u043d\u0435\u0441-\u043e\u043f\u0435\u0440\u0430\u0446\u0438\u044f\u0445 <\/a>\n <\/h2>\n

TL;DR: Industry benchmarks put the saving from BPO in Malaysia at 40 to 60% of operational costs. The savings come…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041b\u0443\u0447\u0448\u0438\u0435\n <\/a>\n
\n
27<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041b\u0443\u0447\u0448\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0438 BPO \u0432 \u0421\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0435 \u0434\u043b\u044f \u043c\u0430\u043b\u043e\u0433\u043e \u0438 \u0441\u0440\u0435\u0434\u043d\u0435\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0430: \u044d\u043a\u043e\u043d\u043e\u043c\u0438\u0447\u0435\u0441\u043a\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u0439 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433... <\/a>\n <\/h2>\n

TL;DR: Singapore SMEs commonly outsource customer support, finance, HR, tech and digital marketing to get skilled talent without the cost…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u041f\u043e\u0447\u0435\u043c\u0443\n <\/a>\n
\n
18<\/strong>\u0421\u0435\u043d<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u041f\u043e\u0447\u0435\u043c\u0443 \u0441\u0438\u043d\u0433\u0430\u043f\u0443\u0440\u0441\u043a\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043f\u0435\u0440\u0435\u0445\u043e\u0434\u044f\u0442 \u043d\u0430 BPO \u0432 2025 \u0433\u043e\u0434\u0443: \u041f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u0430... <\/a>\n <\/h2>\n

TL;DR: Singapore companies are turning to BPO because rising operating costs, tight talent markets and growing compliance demands make expanding…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0423\u043c\u043d\u0435\u0435,\n <\/a>\n
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28<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0423\u043c\u043d\u0435\u0435, \u0431\u044b\u0441\u0442\u0440\u0435\u0435, \u0431\u043b\u0438\u0436\u0435: \u0422\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0438 CRM, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0442 2025 \u0433\u043e\u0434 <\/a>\n <\/h2>\n

TL;DR: CRM is shifting from passive record-keeping to AI-powered engagement. The main trends are predictive personalisation driven by Gen AI,…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0422\u043e\u043f-7\n <\/a>\n
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18<\/strong>\u0410\u0432\u0433<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0422\u043e\u043f-7 \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0432\u0437\u0430\u0438\u043c\u043e\u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u043c\u0438 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 <\/a>\n <\/h2>\n

TL;DR: A CRM system centralises customer data in one place, which leads to more relevant engagement, more efficient sales, better…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n
\n\n
\n
\n \n \"\u0411\u0443\u0434\u0443\u0449\u0435\u0435\n <\/a>\n
\n
22<\/strong>\u0418\u044e\u043b<\/span><\/div>\n <\/div>\n \n \n <\/div>\n\n
\n \n \n \n

\n \n \u0411\u0443\u0434\u0443\u0449\u0435\u0435 \u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0438\u043d\u0433\u0430: \u041f\u043e\u0447\u0435\u043c\u0443 BPO \u0441 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u043e\u0439 \u0418\u0418 \u0434\u043e\u043b\u0436\u043d\u044b \u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0434\u0430\u043b\u044c\u0448\u0435... <\/a>\n <\/h2>\n

TL;DR: Major outsourcing cities such as Manila, Bangalore and Kuala Lumpur face rising wages, talent shortages and high attrition. Smaller…<\/p>\n

\n \n \n \u0423\u0437\u043d\u0430\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/chat-widget>","protected":false},"excerpt":{"rendered":"

Blogs In today\u2019s fast-paced, digitally driven business environment, agility, efficiency, and scalability are more than just goals they’re necessities. For companies navigating growth, market expansion, or operational challenges, outsourcing has emerged as a strategic solution rather than a cost-cutting tactic. Whether it\u2019s customer support, sales, finance, or IT, Business Process Outsourcing (BPO) offers access to […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-2751","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/summitnext.com\/ru\/wp-json\/wp\/v2\/pages\/2751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/summitnext.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/summitnext.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/summitnext.com\/ru\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/summitnext.com\/ru\/wp-json\/wp\/v2\/comments?post=2751"}],"version-history":[{"count":30,"href":"https:\/\/summitnext.com\/ru\/wp-json\/wp\/v2\/pages\/2751\/revisions"}],"predecessor-version":[{"id":4409,"href":"https:\/\/summitnext.com\/ru\/wp-json\/wp\/v2\/pages\/2751\/revisions\/4409"}],"wp:attachment":[{"href":"https:\/\/summitnext.com\/ru\/wp-json\/wp\/v2\/media?parent=2751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}